Poki DC — Restaurant in Maryland

ordered 2 bowls and side of crabsalad totaled out to 38$ and they got my order incorrect I asked for all the crunchy toppings and received no crunchy toppings. I called the restaurant (since I ordered on chow now and already went home) I called asking what they could do to rectify the situation and a boy on the phone told me that I should just “Dig in” Bcs I must not “see the crunchy topping since I asked for so much they only gave me a little bit of each one” talked to multiple people EVEN the girl who apparently MADE MY BOWL telling me “she put crunchy topping on the bowl.” And that “they were just really busy when it came to making the order” I’m literally looking at one bowl with topping and the other with no topping and it’s such an unprofessional back and forth I’m just trying to explain that my meal is wrong and I payed a lot for it and if someone could offer a solution that is beneficial to the consumer other than “bring it back and we can give you a new one” after driving 30 min to go and pick it up. Ridiculous. Barley had meat in the bowl if only this place took online orders seriously as much as in person orders CLEARY there is a disconnect between customer Care when it comes to placing online orders vs. going into the restaurant which isn’t a luxury for...

This place is a disaster. Ordered food last week. Took 20 minutes for all 4 of us to enter orders on iPad (lots of things to select). When checking out at 7:20, the system said to select another pickup window for the following day,. So I call the store. Manager said they decided to close early due to weather. Roads were fine. No dinner for the kids....

Ordered again tonight. Order went through and charged credits card. Pickup time never updated. Tried calling the store 10 times but went to voicemail. Drove to store. Total chaos, like it was their first day open. Finally got some guy’s attention. Said they don’t have internet so my order didn’t go through. I asked him to refund. He said it was up to me to call chow now for a refund. Now it’s 8:00 and no dinner for the kids again. These...

A co-worker recommended this place since he had eaten here several times prior. When I went up to order I had no idea what to get. The staff was no help and just stood there looking at me like I had three heads. So I just took a stab and ordered sushi rice with radish (just regular radish, not Asian radish), salmon (raw) shrimp (cooked) seaweed salad and kimchi. Protein was minimal but the salmon was good. Rice had hard spits in it which tells me it had been sitting for a spell. Kinda scary since all the articles on eating rice that’s been left out too long. The kimchi was good and fresh and was the best part. I wish they had recommended some things though because the flavors did not mesh with each other. Probably will not be going back...