CVS — Local services in North Bethesda

Oh my Lord, where do I begin. I have to say my focus was to purchase a six pack or whatever largest quantity of water they had and Carmex lip treatment. I was severely dehydrated and felt ill. In the progress of searching for the Carmex I added other items I saw to my cart. I purposely left my purse in the top portion of the shopping cart so that I would not be confused with placing items in my purse. as an African-American, I know how that happens all the time. I was approached by an employee by the name of Ernest. When he first said "Hey Miss. (I am 50 years old and I'm pretty sure 30 years his senior.) I did not think he was speaking to me so I kept walking so he said it again. I stopped and I said , "Hi!". He said, "Leave your cart grab, your things and get out." I chuckled and he repeated it. So then I asked in disbelief, "Are you serious?". He responded "yes", and repeated his demand. So I asked him why, and kept demanding to find out why I was being thrown out of a CVS. And he kept repeating his demand and finally responded, "We don't want your type of business here. Get out." so I asked him again why and then he said because you're putting items in your purse. So I picked up my purse out of the cart and emptied all of the contents onto the floor. And asked him to pick out what items he is accusing me of stealing? I've been also emptied my pockets and showed him and he said, "No. I'm on the phone with my manager. It's too late get out. We've been watching you on the cameras." In my 50 years, including living in several parts of the country, including Alabama, and traveling abroad extensively, I have never been accused of stealing ever. I was so thrown off and distraught. All I could think of was pull out your camera and start recording and so I did. When I began recording artist, decided to takeoff his name tag and of course, as they always do say he did not give me permission to record him, and retreated, I can only imagine to the office in the back of the establishment. In the process of looking for him, I realized that I was the only person of color in the store. Then when I got into the parking lot, I realized I was the only person of color outside as well. This threw me, especially considering I had already observed symbols, and bumper stickers with the "don't tread on me" flags around the neighborhood. I just wish I had had the foresight to begin recording at the beginning of the encounter and demanded that they called the police on me. I was staying in the area with relatives and so terrified to go into any business establishment that I just had the rest of my needs DoorDash'd to my...

⭐ 1/5 - Incompetence and Rudeness at Its Worst

I had an urgent prescription to fill and called ahead to ensure all four medications were phoned in. Upon arriving at the CVS on Old Georgetown Road in Bethesda, I clearly stated the names of all four prescriptions to the pharmacy tech, who told me to wait 20 minutes and that I’d receive a text when they were ready.

When I returned exactly 20 minutes later, they allowed me to bypass the line (which was considerate), but when I checked the bag after paying, I realized they had only filled two out of four prescriptions. Their mistake.

I politely asked them to correct their error immediately, as I had already waited, and it was their responsibility to prioritize fixing the issue. Instead of taking accountability, the staff responded with dismissive attitudes, robotic responses, and zero apology, acting as if I was the problem rather than their own incompetence. When I insisted they correct their mistake before assisting new customers, they flat-out refused and told me I’d have to wait another 20 minutes. Why should I be penalized for their failure to do their job correctly the first time?

The lack of professionalism, rude and condescending demeanor, and failure to acknowledge their mistake were completely unacceptable. Instead of valuing customers’ time and ensuring accuracy, they gaslighted me into feeling like an inconvenience for expecting basic competence.

This location is a disaster, and if you have the option, I strongly urge you to avoid it at all costs. This was a time-sensitive situation, and they made it infinitely more stressful with their careless and unprofessional approach. I will never be returning to this CVS, and I highly recommend others take their...

I went to picked up my prescription and Pharmacist Jovana was rude, unprofessional, confrontational and refused to refill my prescription, there was a mixed up with prescription that was send to another cvs pharmacy and Jovana the pharmacist kept saying that I already picked up the prescription, eve thought I told her several times I have not, I asked for her to call the other cvs pharmacy to find out the status of my prescription but she said she could not and asked me to call them myself to resolved it and she did not want to provide me with the number either, front store manager came to helped me and was very helpful and did her job. I contacted the other CVS pharmacy and they told me that my prescription was sent back there by mistake and that I could come back to this pharmacy to get my prescription, even thought I did her job she still refused to services my prescription and came back with bogus excuses. Totally unacceptable, her bad behavior and lack of customer services and professionalism, put my health at risk. She should consider to get another job. For reading from other reviews it’s seen as she pick and choose who she want to be...