Subway — Restaurant in Maryland

Worst location in this area. Customer service is on negative 10. The attitudes of the workers are horrible. I would rather drive into Alexandria to pick up my order, though this location is 6 minutes from my residence.

Placed a mobile pick-up order for 2 foot-longs subs and 1 salad. When I arrived, there were 3 foot-longs, no salad. I expressed the error to the staff and the first response was, " We didn't mess up." Well, check the receipt as it shows that I was supposed to have a self and there's no salad in the bad. After a 3 staff persons meeting and me waiting, they made the executive decision to make the salad. Why?! Why did it take all of this and my time for you to correct the issue. And they attitudes about me tried to make me keep the third unwanted sub without my salad.

This is the fourth encounter where their customer service was unacceptable. No more. I advise for patrons to go to...

I went to this location on yesterday. I had a coupon that you get in the mail for a footlong sandwich for 6.99. I know the new sandwiches are not apart of the coupon so I order a regular sandwich. The cashier tried to ring up the coupon and after several attempts then says we don't take this coupon. I have use this coupon at other subway without a problem. With me retiring from retail doing thirty five years I would have done something instead of having customer walk out the door. I was taught customer satisfaction was the number one priority. Truly...

The service was lousy. The cashier didn't speak English well enough to communicate with me and answer questions asked. They didn't honor my coupon and told me they would take it on my next trip. First time in this store in a couple of years. I don't know if there has been a staff change. However, I refuse to utilize this location anymore. The sandwich wasn't good, the lettuce and tomatoes were bad. I asked for specific tomatoes and still received what the server chose to give me. Extremely unhappy with the quality of service...