Subway — Restaurant in Maryland

I live in Indiana and was tasked with ordering food for the reception after my dad's memorial service at Charlestown in Catonsville, MD. We were going to have someone pick up sandwiches from Costco but it would mean they would not be able to attend the service. I called some other places but received poor customer service. I remembered how much my dad liked Subway. My siblings took him there often. So, I called what I thought was the Subway next to the Giant by Charlestown but apparently I called a different franchise down the road and I'm thankful. I talked to a lovely woman who said she would have the owner contact me ASAP which he did! Peter (P.J.) was patient with me and helpful from beginning to end. He delivered exactly what was ordered and on time. P.J. responded to my texts and answered my questions promptly and provided the best customer service I've experienced in a long time. He really took a load off my shoulders and I am grateful to him. I highly recommend you support his...

So this location has been ‘renovated’ and my kid wanted to give it another try…the prices are much better! View my old post below for a comparison but this time we had 2 subs, 2 drinks and a bag of chips, $20.27. However, and I cannot blame the store here so this is for the corporate people in CT. The store no longer carries Mozzarella cheese, hot peppers or Old Bay! Not sure how you make a pizza sub or a meatball…without Mozzarella, but I am picky! Never been told that we do not have that by Firehouse of Jersey Mike’s. I thought it might be because of health concerns but they promote the sale of Doritos and their cookies. My sub…my way, if that is too hard, I will drive to Rt. 40 and visit Jersey Mike’s!

A good place for a sandwich but the pricing is out of control!!! 2 six inch subs with drinks and chips should not be $32 bucks! Then you ask for a 20% tip!?! Have a nice day, I will...

There is a older lady that works there she was extremely ruled argumentive and very unprofessional I forgot to tell her to put mayonnaise on my sandwich it was not done intentionally she said I'm not making sandwiches over which she didn't have too she could move the other stuff to the side in put the mayonnaise on bread..you know customer service is everything so I told her just put the mayonnaise top are could you make over I was the only customer there she went off and said she not making sandwich over I should told her from the beginning to put mayonnaise bread ..this lady really made a big deal out of nothing than proceeded to try to talk about me to my son which she thought was another customer very unacceptable never experienced any foolishness like this poor poor service and terrible 😔 bad experience I would never go back to that...