Wawa — Restaurant in Maryland

I go to wawa everyday. At least 3-5 times a day. I haven’t been near one for about 12 years. There are no wawa’s in North or South Carolina. I do jump around to laplata, Billingsley and Berry Road. Besides billingsley for about 6 months. I have great experiences in general. Stores are usually pretty clean and staff very friendly and helpful. I usually get food and coffee at berry road and laplata only for specific reasons. (Will put review on billingsley wawa soon.) I came to berry road around 10-11 pm one night and ordered the combo soup and half sub like always. After waiting for my food for over 10 minutes because it was understaffed and had a new person making meals by themselves. My order was incorrectly made. I called as soon as I was home and seen the issue. I talked to the manager of the food department and she was kind and apologetic and offered to remake the meal with a refund. I was blown away from the offer. I went the next day and seen her and she took care of it immediately. She made the inconvenience very pleasant. Now two weeks after that. I again go around 10-11pm and the same situation had happen again. I called that night and no one would answer the phone. So I end up calling the next day around 3-4pm. I talk to the same manager last time. I explain that I had paid for extra meat and cheese and the meat was taken care of but there was almost no cheese but little pieces here and there. The bbq sauce that comes with it was not applied either. I paid almost 10 bucks for the meal and it’s half a sub. All I wanted was the sub to be what I paid for was my point of it all. Well she listens to my concerns and remembers me from the previous time and the mood changed completely. The attitude on the phone was cheerful to rude and abrupt. I was told that it would only be remade and no refund because it sounded like a funny story. As you can see in the picture ( I worked in food and wanted to show her in case this came about.) the lack of cheese and no bbq sauce. I tried to ask her could I just get the sub I paid for and I will show you the picture when I get up there. But I was rudely cut off and was rudely told with implied message of lying and trying to con her or the system. Which I understand some will try to if they can. But I was blown away how aggressively she changed and interrupted me while trying to elaborate everything I am writing now. I will never get food from this location or any location now if she is working there. Not everyone is trying to take advantage of the system. I never asked for money and usually won’t unless it is really required. Mistakes happen and with training a new person and them being left alone with a line with long wait times. It’s expected. But all this would have been avoided if she would have listen to the whole story and my request. Needless to say I never went to get the sub remade. My business is apparently not wanted there and nor shall I take it there again. But wawa needs to train her to listen fully to the customers before jumping to their own conclusion and pushing business out the door. My friends and I have not been back for about a month now. We all have no problem going out our way for a business that is respectful and appreciates our business. Sad how wawa was a 4 star in our ours and now down to one because of a bad seed on customer service. Best of luck...

Wawa, one of my favorite place to stop by and get a quick bite, however this morning I stop by . I was in a great mood until I observed one of the food preper (excuse my term) left the station with gloves on that she had on while preparing the food and she came over to the area where the general public is buying interacting and touching everything. Then she returned to the food prep area and continued to prepare the food in the same gloves. Well that simply did not sit well with me, so I asked one of the cashier (The lovely and always pleasant Ms. E) about when is it appropriate for an employee to change gloves and I told her what I observed. Ms. E in her always sweet manner apologized for my dissatisfaction and politely directed me to the manager on duty (Mr. Nicolas) who was very uninterested in what I had to tell him, he came up with his many excuses for bad customer service and acted as though I was just a bother. Yes, it was peek hr. and a lot was going on, however Mr. Nicholas was so rude, I am left with the impression that, maybe because of my accent and him being just another one of those who thinks that, when a person with an accent complains ,it is something that is un-acceptable. I am not complaining to have anyone loose their jobs, but rather should be a teaching moment, reeducate the employee on infection control and why wearing a pair of gloves from the food station, to the general public area and back to the food station, is totally unacceptable and is a danger to us all, especially those of us with compromised immune system. MESSAGE TO MR.NICHOLAS "MANAGER" TREAT OTHERS LIKE YOU WOULD WANT TO BE TREATED!! YOU APPREARED TO BE ONE WHO LACKS THE ABILITY TO DO SO, HOWEVER THERE IS STILL ROOM FOR IMPROVEMENT.

This WAWA is located off Rt. 228 in Waldorf MD. I went there on 01-23-2015 around...

Wow….We’re a mixed family and we were not welcome here. The (manager?) was extremely rude to me while with my 3 year old daughter. All I did was ask about a price discrepancy that was incorrect marked. She immediately had a nasty attitude like it was my fault I didn’t the label was over the wrong item. Then when I tried to remove the item the self checkout froze. We stood there for like 4 minutes while she kept walking by us giving us dirty looks and not helping us. So we went to the other self checkout. But this time it wouldn’t recognize my sandwich order, and then also froze. So now we go to the regular checkout. Someone asks the nasty lady if self checkout is broken. She replies loudly “well it shouldn’t be, unless SOMEONE left some items unpaid!” While looking and nodding towards me. Then she proceeds to the deli counter and yells out number “NUMBER 315 YOUR ITEM IS NOT PAID!” Repeatedly while I’m still in line to pay. The woman at the counter was friendly and the man at the...