Panda Express — Restaurant in Marysville

Updating to say I gave this location another try and so far they have gotten everything correct. Thank you for making this right.

Since this locations opening I have tried ordering via their website twice and I have gone inside once and the drive thru once. The only time my order was correct was the time I went inside. Their website gave me an error message for my payment method (venmo) and prompted me to select a different method so I entered my debit card and submitted my order. I picked up my order, went home and see that BOTH payment methods were charged and successfully processed yet I only had one order at the time of pick up. I only wanted 1 order so that is why I didn't think there was an issue until after I got home. I tried calling during business hours more than once no one answered and they do not have a messaging system. $40 paid for a $20 and No one will answer via phone or email as of yet. I will update this if the issue is resolved after...

I went through the drive through today and ordered two meals but was charged for three. When I asked Victoria at the window to fix my order she proceeded to take my receipt then come back with it saying she credited me back but when I got home I was never credited back the food I never got and or ordered. I was asked by her go to the “customer pickup” spot and wait for my order as it had to be cooked. I waited over 15 mins then walked inside. Nobody knew what was going on and had no idea I was waiting for my food. Aka Victoria lied, didn’t run my credit and thought throwing me off to the side would be good enough. Not once would she look at me while I came inside and or offer an apology about waisting over 20-25 mins of my time inside and out. The manager assured me I’d get my refund. I still have yet to get my refund. I’d like a reply from management as I’ve tried calling into the restaurant over a dozen times now...

I just went through the pick up line and I ordered the bigger plate a chicken egg roll and a side of the honey walnut shrimp. At the menu, it said a side order of any meat was $3.60. Got to the window and my bill was $20.40 I asked the lady why it was so much and she said it’s because the shrimp got raised to six dollars and change I get my meal I drive home. I live over 15 minutes away from Marysville. I open up my meal to find that not only did she forget to put my chicken roll in, but she also forgot to put In my shrimp so essentially I paid almost 9 dollars extra for food that I didn’t even get that. I also questioned that the window I get home I’ve called nine times all it does is ring. No one ever answers the phone pathetic service pathetic pricing answer your phone when it rings. Horrible experience. Charge crazy price for shrimp and then don’t even...