Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Marysville

Customer service is not what it used to be. My husband ordered a pizza and monkey bread online. He picked it up and when he got home realized he didn't get the monkey bread. We called them to let them know and they didn't answer the phone, we continued to call for over an hour with no answer. I had to leave a house full of guests to get the monkey bread. When I got there and was explaining what happened I was rudely interrupted by the associate and directed to a rack where online orders were waiting to be picked up. I told him we got the pizza but not the monkey bread, he rudely said "we are out of monkey bread". This is the second time we ordered monkey bread only to be told after we picked up the pizza they did not have it. We had to ask for a refund each time, we tipped on the total of the purchase but only got back the cost of the monkey bread. Since the manager was not there and she was the only one that can issue refunds, I requested a call from the manager when she came in the next day. I spoke to the manager the next day and all I got was excuses for the behavior of the staff and when I asked why we were not told they were out of monkey bread when we picked up the pizza, she told me that's not how things are done and it the customers responsibility to make sure they have all their order. We had to make 2 trips to the store each time to get our order and had to request a refund for the items we did not get. Not sure why they are not being proactive and automatically giving refunds for items you don't receive, I guess they are hoping you won't notice and they can just...

My first job was at Papa Murphy’s, they have quality pizzas at reasonable prices. Now I understand what it is like working the line with only one other person, which is what I witnessed today. Unless the manager is sleeping in the back or doing “paper work”, it seemed like these two young folks could use an extra hand. Quite slow for two pizzas and managing one customer inside the lobby at a time. I actually thought I would see a rapid delivery, sadly no but the pizzas look good. My gripe is these cheese bread that was destined to be dined with a delicious marinara sauce, where is it!? The sauce isn’t inside the package. I admit it’s been several years since I worked at a Papa Murphy’s, but really y’all couldn’t tell me to grab my sauce. I’m trying my best to recall if I even saw any laying out with the break sticks , I’d imagine that I made the decision to buy the breadsticks, I’d grab the sauce with it. No, I assumed it came with the package, and I didn’t think to ask for the sauce that was displayed on the packaging. I feel very let down by this staff, they seem so overworked they couldn’t inform the customer that he needs to ask for the sauce pictured on the package. Naturally they don’t answer the phones, Send Help. I’m...

Food is good as usual but the stuff at the store are not helpful at all. When you walk in nobody says anything to you. Nobody tries to help you. So I went up to the register. Ordered my food. Left for a few minutes. Wow they were preparing it. They said it would be at the end of the table for me, when I get back with my name on it. Came back and didn’t seem to see it about 20 minutes stood there for a few minutes nobody said a single word to me, so I left came back in about another 5 to 10 minutes still didn’t see my name on my pizza so I stood there for another few minutes nobody said a single word to me, or tried to help me and then I realized my pizza had been sitting there the whole time they just spelt my name incorrectly, and I wasn’t aware that it was mine. And then, without saying anything or them saying anything I just grab the pizza walked out and left. I could’ve grabbed any pizza. I wanted really. Just wasn’t friendly wasn’t inviting wasn’t helpful. This would be Tuesday,...