Starbucks — Restaurant in Mason

Baristas are friendly. Prices are what I expected for an amusement park location. Drinks were standard quality. However, the supervisor attempted to keep my 14 year old daughter from entering the store.

My daughter and I joined the line before the store was closed. I realized a cell phone was with our friends and asked her to go get it so I could use my Starbucks app to pay. Management closed the store while she was out.

When she returned, the supervisor opened the door and told her the store was closed. My daughter told them that her mom was standing in line and the supervisor still refused to allow her entrance. I realized she wasn’t being allowed in, so I approached the supervisor and said, “Excuse me, but that’s my daughter.” Before I could say another word, the supervisor rudely replied that my daughter could come in and rolled her eyes.

Not only was the supervisor’s customer service skills unacceptable, but her attempt to prevent my 14 year old from reuniting with me is illegal. I spoke with Kings Island Guest Services and sent a message to Starbucks corporate this morning. If when I call Kings Island once they are open this morning and they report the name of the individual who has address my concern and if I receive assurance from Starbucks Corporate that this behavior has been appropriately addressed, I will change my rating. Until then, parents should be aware that park store supervisors have no concern for underage children, families, or quality customer service. I am...

End of the night, I get it, your employees are moody and want to go home. But come on.. I bought 3 drinks and asked for a large ice water because we all know Starbucks triple filtered ice water is the best. The kid said "we can't give out water in these cups, we have bottled water over there." I would've gladly paid for a venti water. While I was at the end of the bar waiting, a kings island security staff member comes up and asked the other kid for a large ice water. Yep,, in a venti cup. The employee GIVES IT TO HIM . I was livid. I said why are you allowed to have ice water but not me? He said sorry and laughed. Then the Starbucks employee continued to toss straws to customers on the wet bar, making the straw paper instantly wet and gross. A pretty sad experience for this former Starbucks employee. Do...

I don't think I every want to buy another pass to Kings Island again. I had the worst experience here today during Halloween hunt. One of the guys yelled at us for seating down the line was crowded and we had friends getting our drinks he said we couldn't seat here because we didn't have Starbucks stuff. I continued to seat he was standing behind me he said I had to get up other wise he would call the police to arrest me. So I got up and went to the lines. I am very pissed that this is how they treat there customer here I will never go to another Starbucks again. And the guy continues to yell at people and he target my friends and me in pritcular for some reason. If I could give a negative stars I would...