Thai Terrace — Restaurant in Mason

I don’t even want to give single star

I made an online order. I asked for vegan sauce, vegetables as protein. I picked the order and came home I saw I had chicken in my Pad Thai…

I called the restaurant, the lady kept saying she want to see the order like she don’t believe me. She kept saying she is busy she has to cook. She was never ready to accept its their fault

I am busy too, 7months pregnant and have a 4 year old and a job too. At the end of the day on a Friday I just need good food… Why didn’t you get the order right in first place?

There are other places, they messed the order but they are so apologetic about it and willing to make it right. But these people are not friendly. The other day dominos didn’t put jalapeño on my pizza they were willing to redo my order, no questions asked. I smiled and let it go.

One time Piada called me when the food I ordered was not available… one time Olive Garden called me when they saw I made the same order 2 times and they asked me if it was intentional and I canceled one of the orders.. restaurants call when they don’t understand the online order..

I have never had chicken or any meat in my life.. it’s important for me to be vegetarian on religious terms. Not just religion I don’t know how to have meat, I just can’t have it

Attaching pictures, the lady and everyone can see that I had chicken in mine and no veggies.

If you don’t trust your customer why should I trust your vegan sauce for which I pay $2 extra? Is it really vegan?

My husband went there 20min after my call and showed the chicken in our food and then she started to make the food.. she could have trusted me and started redoing the order and give him the food when he reached there, but she chose to see her messed up order by herself and then start redoing it… he had to wait about 20min more to get the food.. We also had to wait to get the food first time...

I wish i could give no starts honestly. We went for lunch on a weekday afternoon. We were seated upstairs away from the main area that wasn't busy (maybe 3 tables) which was fine. We waited about 10 minutes for someone to come up for drink orders. One of the ladies in our party had to go down and make sure they hadn't forgotten about us. When we ordered we asked about an item on the front of the menu and he said they dont have that its just there for decoration, which was odd but still fine.We each (3 of us) ordered a single roll of sushi, a cup of soup (2), and an appetizer (only 1). The soup and appetizer were fine. We waited almost 40 more minutes to get our sushi. We only got two of the rolls, when we asked about the third the server looked very confused, but said they were still making it. Totally fine, we thought it would be right up. Well two of us tried ours and they were terrible. The rice was super dry like it was old, the fish had a very odd flavor in both (one salmon, one tuna) and they both had pretty much no flavor, other than that. By time we waited another 10ish minutes for the last roll, we just decided to pay and leave. When one of us walked down to pay and tell them not to worry about it, They just finished the last roll (which had slimey brown avacado on it, not just oxidized avacado, it was slimey). I'm not one to complain, but between the sushi being clearly not fresh ingredients, the waiter seeming annoyed that we were there, and incredibly slow service for an almost empty resturant (was empty when we left) was just too much. I have worked food service for years, so I am incredibly patient with servers and resturants but this was an...

I was so excited to try this place. Read up on it. Saw pictures. I love Thai food. So.... You walk in and it is beautiful. You are immediately greeted and then seated.you are brought water and your initial order is taken (drinks and an appetizer). Then you realize... no straws. No napkins and no silverware. Ok. You wait. Your appetizer and drinks are brought out. Still no straws, napkins or silverware. You then ask for a straw when they come to take your order. You're in a room with 3 other tables but no one is there. Nice views. This is nice you think. Food comes out and looks nice. You still have to ask for napkins and silverware. You eat and are never bothered again. You hear them but see no one. Then you need a refill. Well, you wait and still no one. You came up a flight of stairs to be seated. Where do you go? Who do you talk to? You're lost. Still waiting. Can't finish your food because you need your refill. Finally you decide to go downstairs. You're bombarded with 2 people who question what is wrong. Well, we were forgotten about. That's the problem. Can I pay my bill, you ask. O sure they say. We have been very busy down here. Well, when going to the bathroom, located downstairs, you notice only 3 tables of 2 people each and no food. How busy were they really???? We were simply forgotten about in a place that we spent $80 on 3 people to eat at. I would have expected more and will not...