Jet's Pizza — Restaurant in Matthews

Great pizza but the delivery service has issues. This is what happened to me tonight. I try not to bash local businesses but this is to make people aware of what transpired this afternoon/evening. I want to preface this by saying that I think Jet's Pizza is some of the best pizza available in the area. After a long rainy Monday, we decided we would do something simple for dinner, so I placed an online order for Jet's Pizza at 4:37pm knowing that it normally takes 45-60 minutes to get it with traffic. I paid for this using a credit card and got a message from Jet's saying that our order would be delivered by 5:30pm. It also states that the credit card you used to pay would be required for verification of the delivery. Since the last time we ordered from Jet's I was asked for the card I didn't think much of it. At 5:45pm, no delivery. I called the store and was told it was delivered, when I questioned the fact that it was not delivered, I asked the assistant manager to ask the driver what was parked in the driveway. She called him, and I was told it was dark and he couldn't see any cars. I knew right then that he was wrong. We have plenty of motion lights, and a lighted porch so it would of been easy for him to tell what was in the driveway. The assistant manager then told me that he had a signed credit card receipt. I told her it was a forgery and that I never signed the receipt. I asked her if the driver got verification of the credit card when he delivered the pizza (Jet's Pizza policy on the website), she told me that they don't do that. To make a long story short, after a long conversation she offered to remake the order and send it. I turned this down, I asked who was the franchise owner, and she told me that it was a corporate store, but when I emailed the corporate office the reply said all locations are franchised. I then asked for her to have the manager call me. She explained he was off, I messaged Eric Martin and he replied. He was very courteous, but did tell me that this isn't the first time this has happened. If you are going to order from Jet's, either pay cash when they deliver, or go pick up. The unfortunate part of this is that we were going to give the driver a $10 tip for a $30 order since it was so crappy out. Although this is what I think is great pizza, I definitely will never use the delivery service again....

This pizza surprised me! I'm not used to being thrilled with "big chain" pizza. Jets Deep Dish pies are exceptionally good, rating high in all categories. Crust: The crust is top notch. It has a slightly greasy feel, but the 1inch deep crust is crispy like a fried food, with a thick, light, and fluffy inside crust. This crust is more like bread, and lacks either a sweet or a salty flavor unlike most crusts. Unlike most deep dish pizza (other than Chicago style) this pizza crust is well done, all the way through to the center. Sauce: the sauce is more on the hearty, vinegarlike side of things. It is used sparingly -which works well with this style of pizza. The toppings are superb! This is the highlight of the pizza for sure. I had several types of pizza, and each topping tasted fresh, and or well seasoned. Cheers to the Jets Pizza in...

We used to like Jets. Not sure if it’s under new management now or what but the customer service SUCKS. Last time our pizza was wrong but we let it slide. This time, we did contactless delivery as we are not feeling well. Our doorbell rang (per requested) & to our surprise we went to grab the box and the driver was gone, our box was on the ground beside our ramp instead of on it (driver went out their way to NOT leave it on the ramp - as you have to walk up it then come to the left or right or our front door to place it where it was). We had a cash tip but instead of seeing a driver we saw this lovely note on our receipt. It is not only extremely unprofessional and rude especially at the holiday time not knowing anyone’s finances but if we needed to expense this receipt we would’ve had to go in for a new one - defeating the point...