Panera Bread — Restaurant in Matthews

Only reason they get 1 star is because there is not a option for NO STARS.....I'm a very frequent Panera Bread Customer... however I just moved to the Matthews area and this location is the closest one to me... I ordered a EGG WHITE, SPINCAH, and sausage sandwich on wheat bread... I waited 20 mins for the food... for it to be completely wrong!! Told the manager CORIE or CORY.. I explained to her that the sandwhich was incorrect.. expecting that she will just fix it or AT LEAST a APOLOGY! She immediately offered a refund... no apology no nothing!! Wasted 45 mins of my time for HORRIBLE SERVICE. I have been a manager for 8 years and she was not empathetic at all! I went to my car and decided that I will contact corporate... I called the cafe I just left 0774... spoke with Cory AGAIN... still NO APOLOGY! Stated to her that I needed corporates phone number....lord behold this young lady tries to slide a slick one pass me and give me HELP DESK PHONE NUMBER! I don't know is she thinks that I don't have common sense or what not! I contacted corporate myself... and informed them of the situation... the lady I spoke with was appalled and very empathic. I will never go to this location again!!! I was late to work and frustrated at the same dang time! I've never experienced service like this from anywhere! Then again this is 2017. Companies will hire anyone nowadays ... I will Be contacting corporate again to make sure the issue is rectified! Cory has found the right one to...

More customer service training would be beneficial for this location. We have been here several times while traveling to the area for sports events. Other times have been okay, just always crowded. Unfortunately, this time they lost our kiosk order. After about 30 mins of waiting and while the rest of the team was served, I check on the order. They made no attempt to rectify the problem, only asked each other..."do you have an order '28' , no, "do you have a '28', no" all while making everyone else's order....and basically ignoring me. It took me asking for at least my son's mac and cheese so he could eat and get back to the fields. Finally, it wasn't till another visit to the food counter that the general manager finally asked what I ordered, which he then fixed it at that moment. I forgot the cookie we ordered since I was in a hurry and not too happy. He said he would cancel the order in the system and I would not have to pay. Hmmmm, not sure how he would do that when they couldn't even FIND the order. Of course, when I checked my AMEX account, the Panera charge of $27.98 is there. UPDATE, 11-15-2017, the full charge was credited to my account. I...

Man where do I begin the young man that had dreads was so sweet he was a cashier I've never been there before and ask him suggestions and told him that I had a patient that had no teeth elderly what kind of soup would he recommend it's not too spicy he offered the soup and sandwich special I love the barbecue chicken sandwich my patient absolutely loves the broccoli and cheese and he just offered me different offers told me about the membership card which I still ain't activated sadly and I've been there like five times if he's there when I go in he automatically knows what I want to order or when I walk into pick up my order they all know who I am now but they're friendly faces and just wave and hey how are you know blah blah blah very super nice people and the first time I didn't know what to do besides after I order in the manager was out there explaining it to other people and he said here's my order thank you for coming and when I explained it was my first visit he's like welcome thank you for giving us a chance and I look forward to serving you again soon couldn't ask for anybody better to be running that place the staff is wonderful...