Taco Bell — Restaurant in Mattoon

Usually pretty fast, accurate. Kinda skimpy on portions, I used to be an RGM for TBell out of state, I actually weighed my food on my kitchen scale, it was light and from the appearance it was the meat they skimped on. I got a total of FOUR. YES, FOUR pieces of grilled chicken in my full sized casadilla. Cheese was lacking as well and unevenly distributed. The four pieces of chicken were only on one of the four slices it's cut into. The drive through girl killed it though, hit every mark, even told me my 7 items were in the bag. Correct utensils, sauce, asked if everything on the menu looked correct. Was pleasant, looked clean and food safe. If I was the RGM and I was asking the crew to skimp out on meat, or any other item for that matter, I'd quit asap. It's bad business and you're gonna lose out regardless. Just ring in 10 beefy fritz burritos and ten of the chicken wraps that replaced the shredded chicken mini casadilla, then manager meal them out. And cut $1 of the amount that the employees could use for their free meal daily. At my TBell we were instructed to give employees whatever food they wanted AS LONG AS IT WAS RANG IN AND MADE BY ANOTHER EMPLOYEE. Saved from theft and variances. My bonus...

Over the course of 2 months, I would swing through here at least once every week and grab a quick bite for my kids and myself before work. Every single time I came through, I would get my 2 (now 3) year old a chicken Chipotle melt with NO Chipotle, because it was her favorite if made correctly. Of course, it always failed. They would completely ignore that request and put it on anyway. Every single time, my 2 year old would bawl, because her mouth was burning from it, and she wouldn't eat. I would go back and explain what happened, and all they would do is give me a free taco coupon.. So, I stopped going there for 6 months. I went back tonight, hoping they could get it right, because my kid wanted it. Not sure if they got new management or workers, but for once, they actually did what I asked. She was able to eat her food, without it burning her mouth, because they made sure it didn't...

I gave this place a 3 because you get my order correct most of the time. Lemme tell u where you need to improve... When a person orders two chicken power bowls... Maybe you should give enough silverware for both people to eat. I do wanna say this newer location moved cars way faster thru the drive thru than the old store did tho. For the most part ur staff are really short and snipoy with customers. There is one lady who is always polite so yay you for having at least one good person. And it's the end of 2020... Why do u not have more gluten free choices? It isn't a diet fad like you think. Gluten issues are allergies and intolerances. We still wanna be able to eat at the same restaurants as everyone else.. Please try to do better in 2021... I really do enjoy eating here... When I'm given...