AT&T Store — Local services in Mattoon

I recently visited the AT&T store in Mattoon, and I can’t say enough about the incredible customer service and support from both the management and staff. From the moment I walked in, I was greeted warmly and immediately felt that my needs were their top priority.

The team is knowledgeable, efficient, and genuinely helpful, taking the time to understand what I needed rather than just trying to make a sale. They made the entire process of upgrading my plan and purchasing new devices easy and seamless. The manager was actively involved, ensuring everything was going smoothly and even stepping in to provide additional assistance when needed. It’s clear that customer satisfaction is their main goal.

The store has a welcoming atmosphere, and every employee I encountered was courteous and professional. I was thoroughly impressed with how the staff went above and beyond to make sure I was satisfied and had a full understanding of my new products and services. I highly recommend the Mattoon AT&T store to anyone in the area for their excellent service and commitment to helping their customers. Thank you to the whole team for a...

As always, everyone's experience is different with DIFFERENT PEOPLE HERE. This has been a good place of business so far for me. With certain people having great quality customer service and some there just for the money 💰. AT&T is still a great company and I appreciate the people that work there, that give great customer service(Good will always come back to you). I do also appreciate the ones there for the paycheck, even if the attitude isn't there, maybe they just haven't found a job they're wanting for themselves. They need positive customers as well, this will be to ensure the road ahead will be more appealing instead of...

I have been told since May that an issue would be resolved when I was given the wrong phone and overcharged. This has been ongoing and I was told by both the store manager and the regional manager, that it would be fixed. I have been at the Mattoon store numerous times and also have called AT and T and they have told me that there was no credit yet . I would like this issue fixed. I was told in August that I would see a credit in on one of my next two billing cycles-but still nothing has...