Firehouse Subs Mauldin — Restaurant in Mauldin

Always love the food but I cant believe the customer service i received that night. Really shocked me and hurt me. I understand that I came in at 9:48pm (12 min before closing) but it was a last minute decision but I knew my mother would LOVE for me to pick her up a meatball sub. But anyway when I started ordering my food the manager had a attitude and kept shaking her head &making sure that she wanted me to knew that I came in 10 min before closing and they were trying to close up and when I tried to tell her not to toast my father's sub she told me it was too late she already done it and that I did come in 10 min before closing. That was the 2nd or 3rd time she has reminded me that I came in and they were about to close. I ordered 3 sandwiches and 2 of them was only the meat and cheese on the subs so they were not that hard to make. Like I said before I LOVE THE FOOD !!! That's not the problem but it really upset me the way I was getting treated. I don't know if anyone reads these or maybe the owner sees this. Don't know how to get in touch with them. But I would really appreciate someone calling me or emailing me. Thank...

While we have enjoyed previous visits, we were very unhappy with the quality of the food, particularly the subs were soggy and not fresh at all I don't know if something while the delivery was being made. Specifically, bland, and the bread was excessively soggy and not fresh. We understand that occasional issues can arise, but the overall quality of our meal was significantly below what we expect from Firehouse. We hope you will take this feedback seriously and address the issues with your food preparation and ingredient quality. We value your establishment and hope to see improvements in the future. We would appreciate the opportunity to discuss this further and learn what steps you plan to take to ensure a better experience for all customers

The offered me $12 after myself and 3 others were unable to enjoy lunch because of the quality of the food was disgusting. I've never experienced this type of service at this store and they just...

I ordered online from the app and was given a pick up time of 11:15am. I showed up at 11:13 and didn't receive my food until 11:45am! I asked the employees how much longer and they assured me it was being worked on but they had a large catering order come in. I understand that but my issue is that every single person in the dining room, regardless on when they came in (a few came in after I got there), was served before my order was even worked on. I had a couple special instructions regarding the sandwiches in the app and they were also ignored when the sandwiches were made. This is absurd. I have never had any problems before today with having my online order done in a timely manner or done correctly, until today. My boyfriend missed an Uber ride to the airport bc of this 30 minute ...