HipBurger — Restaurant in Mauldin

Zero Stars If I Could – Dangerous for Anyone With Allergies

HIP Burger in Mauldin has absolutely no understanding of food allergies, which in 2025 is beyond inexcusable. When I asked for an allergen menu (multiple times), I was met with deer-in-the-headlights blank stares from the cashier. I asked for a manager, and instead of coming to the register, he literally shouted from the back while continuing to cook. His response? “We only have 3 locations – I don’t need one.”

I ended up ordering fries only, but even that was a battle. I specifically asked for “dairy allergy” to be noted on the order, and the cashier pushed back. She finally went to tell the kitchen, and a different girl eventually brought the food out to me. When I asked her if it was marked as an allergy and if she had changed gloves, she assured me she had. Seconds later, the manager himself tracked me down, took the tray out of my hands, and said “this is actually your order”—proving she had lied straight to my face.

This is not only unprofessional, it’s dangerous. Food allergies aren’t a joke, and dismissing them puts lives at risk. The lack of training, the careless attitude, and the arrogance from management were appalling. We would have walked out if we weren’t with a sports group and I didn’t want my child to miss out because of this restaurant’s incompetence.

What makes this even more frustrating is HIP Burger’s own stated philosophy: “serve with excellence… ensuring that orders are accurate, taking the time to understand our customers, and treating everyone with the respect they deserve.” Not only did they fail to live up to that, they did the opposite—delivering arrogance, dishonesty, and outright disregard for customer safety. If this is their idea of “excellence,” it’s nothing but empty words.

Do better, HIP Burger. This isn’t 1995—it’s 2025. If you value your health, especially if you or your children have allergies, do not eat here. They are clueless, careless, and completely unprepared to serve...

My family and I have eaten at HipBurger’s food truck, multiple times, and loved their food! Now that their restaurant is open on Butler Rd in Mauldin, we decided we were going to meet there for a quick family lunch so we could get back to work within the hour. Let me tell you – The line was SO LONG (awesome for business!) that it backed up onto Butler Rd. So, due to time constraints, we opted for Tequilana mexican restaurant in the shopping center next to it. Mexican food = fast service, right?! Wrong. Don’t make the same mistake we made. First, the single menu they brought out to us had cheese and salsa smothered on every page. Disgusting and shows the lack of proper cleanliness regarding the coronavirus. Secondly, they don’t have a lunch menu and are quite proud of their prices. Lastly, and the reason why I’m talking about this restaurant so much, they decided to BASH HipBurger to the EXTREME that it made our entire family uncomfortable. Our waiter said and I quote, ““The owner of Tequilana said HipBurger is taking away all of our business. He wanted to see what it was about since this is their first week to open so they sent a lady and her child over there.” Per our waiter, “The chicken was dry, the burger wasn’t good, the shoestring fries were the worst they’ve ever had, and the best part was the bread.” My husband and I look at one another in complete disbelief. We’ve had HipBurger from their food truck and LOVED it so we knew better. Jealousy has never looked good on anyone and especially between businesses. The waiter’s last statement to us was, “Eat there next time (meaning HipBurger) and come over here to tell us how awful it is!” Don’t make the same mistake as we did. EAT AT HIPBURGER!!!! Patronize a local company that focuses on GREAT CUSTOMER SERVICE, GREAT FOOD, and a WELCOMING ATMOSPHERE! We will never make that same mistake twice. HipBurger...

A fortnight we have searched for thou which is holy... what is it you ask? Nay, not the Holy Grail, or even the Arc of the Covenant. We look for the perfect fast food burger to end all fast food burgers... and we have found it amongst this hip establishment. Freshness and quality are in bountiful supply, delivered to you on an aluminum tray with what appear to be freshly cut fries that come with a variety of options.

If you cross In N Out with Five Guys you get what they have assembled as their flagship item. Your taste buds will be taken to "flavor town" and won't be dissapointed.

Edit: The chicken sandwich will have you questioning whether or not you've had a Covid induced lack of taste during your experience eating every other chicken sandwich... when that deliciousness hits you realize that the other "chicken sandwiches" out there just don't add up. I would've added a picture of this marvel but I ate it too quickly.

Edit 2: I ordered a custom item off menu... the burger chicken sandwich combo of doom (pictured). When the succulent morsels hit your lips you will be transported forward in time to a moment when the relationship between man and food has become more like a domestic partnership. With this sandwich, I thee wed. You won't have to spend three months of salary or 15k on a wedding either, just around a cool $10 spot (with fries included).

Edit 3: Picture added of the burger chicken monstrosity that needs to be ordered by all.

Edit 4: Added a picture of the double Hipburger with chicken patty slapped in the middle. Mmm.

Edit 5: Got the bowl today. Was solid AF....