I debated on writing this review, but I felt it was necessary to provide information to other parents looking for a place to have a birthday party. I booked my daughters birthday party online and because it was a weekday I could get 10% off the party package. I paid my deposit online to hold the reservation. On the website it stated that someone would reach out a few days prior to the party date to confirm everything. I never heard from anyone so I called the day before to be sure everything was good to go. I also physically went to DEFY the morning of our party date to square up the remaining balance and to be sure we were good to go for that evening. When I came to pay, the balance on my receipt said one price but the kids working the front kept saying I owed more. I realized that the 10% off was not being calculated on their computer. One guy kept trying to convince me that my paid receipt that I got online was wrong and that 10% of $280.00 was $7.00. He kept trying to convince me that this is just what I owed and that "whatever" I got online was incorrect. I pushed to see a manager that came and fixed the problem. I paid my balance and came back for my party that evening. The kids had a great time jumping for our first hour but when it came time to go the party room for the second hour, our pizza had not arrived. I kept asking the kids working the front desk to let me know what was going on with the pizza and no one was able to tell me anything other than they weren't sure. The later it got, the more I pushed to understand where the food was and if they can at least tell me where the pizza was ordered from, I could call them myself to see what was happening. The best information I could get was that they were texting their party coordinator and one staff member also told me that this apparently happens all of the time which was insane to me since we were the only party scheduled for that entire day. I had to go ahead and cut the cake and sent my brother out to Little Caesars to buy pizza for our guests. By the time by brother got back with the food, the other pizzas had arrived and we only had about 20 minutes left of our party. While we were eating I realized that we also didn't get our drinks, and we constantly had to go back and forth asking our party host to bring us silverware, napkins, etc. These are a bunch of untrained kids running this business. It was not worth the price paid to have a birthday party here. Great place to come to entertain your children but most definitely not worth the price for the horrible party experience.