Sub Station II — Restaurant in Mauldin

Today when I walked in (this being my fourth visit), there was a worker sitting on a counter behind the register with her legs crossed and sneakers on the counter. I asked if any food was prepped on that particular counter and was told that it was “just our back counter,” but I noticed that a microwave was on that counter as well. I’ve been there before, and there was an employee sitting on this same counter listening to music and scrolling on their phone. Can’t they do this somewhere else besides the counter behind the register - right in front of paying customers?

I also found this interesting because this restaurant is generally not very clean from what I have witnessed during my visits. I have been there before when the AC was out, so I excused the mess and the flies. I have been there when a mess made from a prior sandwich was still on the chopping board while the employees were sitting around. But today, upon seeing the girl in that position on the back counter, as well as many crumbs from the bread machine not being cleaned and employees being way too laid back, it really seemed like cleanliness was still not a priority as it should have been. It was almost like they believed “anything goes as long as we put on gloves to make the sandwich.” This just isn’t enough!

This is not the first time I’ve felt like there were enough employees working to keep the area behind the counter and the sandwich-making area much cleaner. I really want to like this place because the subs I have tried have been great, but I cannot continue to go there if cleanliness and true professionalism are...

I would love to give this establishment 5 stars. But I can not simply because of the lack of customer service I received when I went into the restaurant a few weeks ago. I opened the door and walked in & people just looked at me, I had to greet all the worker myself, secondly when the cashier took my order I was in the middle of making a request of what I wanted on my sandwich and he proceeded to cut me off. He told me to go to the next station and they would take my request there. I didn't know they had already put half of my sandwich in the oven and never asked what topping I wanted. I specifically went there because I am pregnant and was craving my sandwich a certain way. No one asked what type of cheese I wanted and when I asked a question no one interacts with you which is very odd to me. The sandwich also are not cheap so I would like what I pay for. I like people that SMILE and interact with there customers. definitely didn't feel like a homely experience to me. and before I get judged off this post I have been going to this restaurant for about 7 years since my start of highschool which is next door. So I have never experienced an encounter at this restaurant like this before and extremely...

I have never been somewhere that they don’t even know how to greet you and look at you like your a problem the minute you walk in the door. I have never been here and not sure I will go back. Quality of the food was good but the three people working there tonight were not friendly at all. I felt so out of place like I was imposing on them. One was on the phone the whole time I was there. The girl fixing the food when told what I wanted just kept looking at me after I told her so I thought maybe she didn’t hear so i politely repeated myself and she smartly stated I already heard you then she proceeded to put it on there. Then I went to get my drink and the machine wasn’t working so I asked was the machine down the man working started he had turned it off and it needed to be turned on and walked away without turning it on. I stood there looking around to see if he would come back no he didn’t do the girl that had been in her phone walks over and turns it on for me. I have never experienced this before anywhere else. If this is how it is I won’t...