Hacienda San Miguel Mexican Grill & Bar — Restaurant in McAllen

I really do not understand how this place has over 4 star reviews, and how it’s still in business. To start I had to call multiple times so they answer the call. Second it’s extremely loud to the paid that I can’t even hear myself talk. Customer service is mediocre at its best. Now to get to the food. I paid $88 for a Botana for 4 people. Words do not describe the disappointment that came to me when I got home and saw the garbage I just purchased. The owners should be ashamed of themselves for the quality of food they serve and still charge premium. Basically what you get for a botana of 4 is a bed of tortilla chips because they are too lazy to make the chips the correct size. Chopped up fajita, not even a pound. They chicken was lame and chopped up/ almost shredded. Soggy quesadillas and flavorless flautas that tasted old. The presentation was a disappointment . Rice beans are served like if they give you to much they’ll loose to much money and it tasted like it needed more flavor. Salsa were not fresh they tasted old and just did not taste right. Over all this restaurant does not care about its customers, they care about making the most profit they can. If I could get my money back I would . I wish I would of taken pics. If ur the owner and read this I hope you wake up and smell the coffee and learn how to make real Mexican botanas. Save yourself your hard worked money and go somewhere else, or just...

The food was nothing spectacular. We ordered a parrillada for four and didn't really feel like it was worth it ($120). My niece ordered enchiladas and she didn't even finish half of them. We dined inside and the flies were a bit of a problem. The plates brought out at the end of our meal for the birthday cake were still a bit wet and had that chlorine smell on them. I simply wiped them down and made the best of the situation. The lemonade was probably the best thing out of everything. It's a nice atmosphere and the service was great, but in my opinion it's just not a fantastic place to dine. Maybe nice for a few drinks outside and some music, but even that, the mosquitoes were like kamikazes on sundown when we went out for photos. I hope the very best for this place, but I will simply not be...

Excellent food. The reason I gave my experience 4 stars is because I was up charged for a few items without being informed. We went for the buffet but it was only on weekends. I tried to look online but I couldn’t find a menu. When I got my meal, I asked for pico de gallo thinking the chilaquiles were going to need something extra as it was a lot of cheese, but it ended up being great on its own. I ended up not even eating the pico but was charged an extra $3. Also, my boyfriend got lemonade but thought it was too sour so switched to sweet tea and he was charged for both drinks. I thought we were going to spend around $30 but ended up spending around $40 for breakfast for 2. Again, the food was excellent and the service was fast. I would just like more communication on extra...