Popeyes Louisiana Kitchen — Restaurant in McAllen

This trip to Popeyes was down right the worst experience in my life!! My wife and I had been craving Popeyes for the longest time and finally got around to making the trip across town to get some good chicken and I had been wanting to try the New wings they had. Boy was this the biggest mistake ever made since pulling up to the drive thru we were treated with the up most rudeness from the manger who was taking the order in drive thru my wife proceeded to get the #5 3 piece tenders with fries I ordered the 12pc ghost wings honey BBQ and garlic Parmesan with a side of fries now this whole time the manger was being rude kept telling me if that was it while I was still placing my order I had to repeat both order more than 3 times so we get to the drive thru window and the boy at the window takes forever to come and attend me then finally he opens the window after 13 minutes of waiting and proceeded to tell me my order well it was all wrong all down to the quantity and flavor of wings and the sides so I had to repeat my order for the 4th time then he proceeded to close the window I’m like omg here we go so I waited for another 5 minutes for him to come back and re ask me what my order was so this is now the 5th time repeating my order finally after 251/2 minutes we get our order and with our watered down drinks we get home and proceed to sit down and eat looking foward to a decent meal but to no avail the Parmesan wings are drenched in what seemed to be 40 gallons of sauce took a bite and had to fight the wing to just get the meat off of the bone the were crispy and old so I said has to be a fluke so I go to try the honey bbq ones well I open the honey bbq wings and wow there was hardly and sauce on these it was so scarce like water in the Sahara desert so I took a bite of this one and omg it tasted old and had a funky smell to it so all this time my wife is watching me with a smile on her face and she says well at least you could bite into yours cause she couldn’t even bite into her tenders so much for calling them chicken tenders should’ve called them crackling tenders they were so old stale and hard I could’ve used them as nails to build her the shed she’s been wanting the only decent thing were the fries not even the watered down coke.. like really Popeyes how can u let people like this run ur restaurant it’s a shame to serve a hard working person such mess and disgust...

First, my older from of town drove through the drive pick up. Two the individual who took the order didn’t speak a word of English; no problem, the valley practices bi lingual; however I asked that our two combos be put in separate lunch bags , she agreed said no problem. As we drove up to the drive through we were approached by a manly woman, that wasn’t a problem; the woman behaved in a cold careless manner, of course we aren’t always in a great mood at the drive through. At this point there seemed to be a misunderstanding because the rude woman at the window, when she insisted that I pay two separate orders or ring to separate orders to my debit card. I was not under standing the reason for the separate process. The masculine appeared to express frustration and asked me to keep driving through. I clearly asked her to explain what had happened, because I do not understand . The hefty manly woman went on to explain with an attitude and said is was the girl who took the order who was at fault and closed the glass window. Not the worst part until we arrived home only to find my beans and rice was missing, which should’ve been a problem but I was really looking to eat my favorite sides. I placed a phone call to the restaurant and they me to pick up with receipt later , I made arrangements for the following day, but I did express my concern for the lack of courtesy of this person, I’m thinking she holds a managerial position at Popeyes chicken. I eventually picked up my bean and rice side, needless to say, it didn’t taste like I expected. I do appreciate they redeemed my receipt. Thank you for allowing me to...

My wife and I stopped at this Popeyes because we had a taste for some chicken.

Everyone that has ever eaten at Popeyes already knows their food is good. A nice place to take your family to enjoy a meal.

I decided to write a review about this particular location. Not because of the food but because of a store manager named Lorena.

I was standing in line waiting for my food and a gentleman came into the store who appeared to be less fortunate.

My wife and I recently moved to the RGV from California. In California some people are rude, inconsiderate and just downright mean to the homeless.

I won't say what Lorena did but it showed me there are still good people in this world.

The man was able to leave the restaurant with dignity. Hopefully the kindness Lorena showed this gentleman will get him through.

Popeyes management should be proud of this employee. Lorena went above and beyond to satisfy/help a customer who was down on his luck

Lorena showed true love and compassion for her fellow man. Lorena's parents raised her well and I'm sure the parents are very proud.

My wife and I had a great dinning experience. We enjoyed the food with a smile on our face.

It's people like Lorena who truly make this world a better place. Just think if each of us loved each other like God intended, we wouldn't be living in the world we currently live in.

Awesome service. You go Lorena. You definitely made our day. This location is the place to take your family and friends.

Say hello to Lorena. Lorena is a true angel. May God bless you and your family Lorena. You are definitely a great example of great...