Toloa Rooftop — Restaurant in McAllen

My hope is to share what they did right, and what they can do better to help them give better service. From the moment you walk in the door (kindly opened for you), you are quickly greeted by a kind young professional hostess who takes your name, and party number on an Ipad. They then escort you to the beautiful elevator, where as you arrive to the top, another well-dressed young lady respectfully guides you to a waiting area, standing room only, letting you know to wait here till your name is called. You are immediately impressed by the ritzy scenery, view, & professionalism, while in awe at the contemporary Architecture, finishes, & modern lighting, (My field of work is Architecture) . THAT IS WHERE THE GOOD SERVICE ENDS. They get a score of a perfect 10 up to that point. We waited there for about 50 minutes, with about 9 or 10 others around the same marble counter. In that time not one server approached us, asking if we would like to order drinks as we waited. MANAGER TAKE NOTE. Given the amount of people waiting there, and each perhaps wanting a drink while waiting, you lost a Very Easy potential $220 + Tips, before the diners are ever seated. At least two servers, or bar staff should have been assigned there to take drink orders, and close, or transfer those tabs as they waited. Profit, and good service is the name of the game to be successful in the food service industry. I only saw one drink served there, (exotic as it was with wood smoke in a glass box). Because the amount of warm bodies there, it was uncomfortably warm, as if the AC system wasn't working which is strange being a brand new establishment. It should have been been cool, or even freezing if they chose to crank up the air. ( I work with MEP Engineers and they are required to do load air Balance tests after construction). As we approached near an hour, with no communication whatsoever from staff, we decided to leave. MANAGER TAKE NOTE: had we been served a drink while waiting, we probably would have waited longer, and even enjoyed the long wait. Not having eaten there, I did observe the served dishes, and they looked extremely delicious, and well presented, so without having tasted it, I would say the diners looked very happy. One day I will attempt to visit again, overcome the wait, the non-drink offer service, and heat, and try some of their delicious looking meals. Having worked in the restaurant industry before, I blame this experience on bad management. They should have stepped in, talked to, and made sure waiting guests were accommodated, or at least acknowledged. I am sure this place is as great as it looks, but they need to improve some important aspects. To be fair, it was a Friday night, and at a busy hour. I still want to give this establishment another shot, and enjoy the great looking food, ambiance, atmosphere, and beautiful upper "patio" view which is...

If i could give this place a NEGATIVE -10 stars i wouod. This was our first time visiting and for sure the last one. We had a doble date with some friends. We arrived at 8:00 pm and ordered a variety of appetizers, about eight in total, as well as a selection of drinks. Additionally, we ordered four main dishes and about 27 alcoholic beverages for all of us, including highball McAllen whisky. We also enjoyed dessert. Throughout the evening, we mostly stayed at our table, only stepping out to the balcony twice to smoke cigarettes. However, when we returned, our waitress informed us that her "manager" had instructed her to stop serving us drinks due to our consumption. When we requested to speak with the manager, she came over and explained that one of us was slurring our words, which we believe was due to speaking Spanish as our first language. We asked if that was the sole reason for the drink service being stopped, but the manager asked us to leave the premises, claiming we hadn't consumed enough despite spending nearly $1,000. She was incredibly unreasonable and refused to provide us with her supervisor's contact information. Her attitude towards our questions was extremely rude. It is unfortunate that she lacks understanding of customer service in the food and drink industry. I will never visit this place again and will make sure to share this experience with anyone looking for a pleasant place to spend time with friends. THIS...

I frequent this venue quite often and have come to enjoy the several aspects of the experience I have each time. Starting with the relationships I have made there with the staff and management, which makes the atmosphere comfortable and relaxing, especially the servers in this context/part of the experience as you encounter them the most.

The food offerings are great, and I gladly encourage my friends and colleagues to try the dinner service. The recent additions to the menu are delicious, and there is not an item that I dislike in its entirety. I usually advise people to go in a group to share the different menu items.

The bartenders are also talented, and are capable of producing some very complex cocktails, in addition to those offered on their printed menu. I have no problem asking for a cocktail not named on the menu, or showing the ingredients to a cocktail and having them produce exactly what I requested.

Like many other businesses, they are not completely immune to mistakes, and that is okay. We are human, and must acknowledge that everyone makes a mistake periodically, but that alone should not be how someone or something, in this case a business, is wholly judged by.

In all, I enjoy patronizing this business and will continue to do so. If you do happen to visit this business, or decide to, please make a reservation ahead of time to avoid any waiting...