Whataburger — Restaurant in McAllen

Where’s my patty??! First of all I wanna say I’ve seen roaches a couple times over past years that I’ve been here, I don’t even know why I keep going, just craved what’s for the first time in a bit. Ok, now for my experience today (5/4/25) I ordered two #1s and a #2. They automatically made everything a large, which costs extra, without letting me know either and I only wanted the regular size for my all my items. Service was rude and not welcoming at all. Finally, my reason for leaving this review: my mom’s #1 was cold and my dad’s #1did not come with a patty, it had everything, all toppings, but no patty. I was thankful I ordered a #2 and gave him my extra patty, because I was not driving back. Whatsburger, you should do better. Supervisor/manager please check that those teens know what they’re doing when preparing what you are advertising, and make sure they are also being friendly to customers. I’ve lived down the road from this location my whole life and have always gone to eat there, but...

This was the worst experience. My order was missing cheese on my kid meal, they forgot my onion rings. I went back to the counter to let them know the burger was missing the cheese. The manager said "I need to see a receipt." The cashier didn't charge the cheese, I said ok I'll pay the difference. She handed me the burger back with cheese. She didn't charge me and walked away. Then the cashier was sent to my table to COLLECT the money?!?! How rude! I was up at the counter wallet in hand and wasn't charged. I also told the cashier I was still missing my onion rings. 3 minutes later she brought them. Then 5 minutes later another person come up with another order of onion rings. I sent them back. So disorganized, I only wish I had gotten the name of...

From the moment I pulled into the drive-thru, the experience was disappointing. I was never acknowledged at the speaker, and I had to ask if someone could help me. I ordered a meal with coffee, and when I received the coffee, it was cold. I let the employee at the register know, and she told me she had just made it—30 minutes ago.

When I finally got my food and started eating, it was also cold. It felt like they didn’t bother to heat anything properly or just didn’t care.

Needless to say, I won’t be coming back to this Whataburger. But if cold food and cold coffee are your thing, then this might be the...