Captain D's — Restaurant in McDonough

Very disappointed today. As this was my go to location! I’ve always wanted to be able to order from them thru the app but they never had mobile ordering at this location. Well, I got my free bday reward for a dessert for signing up with captain ds in my email and decided to look and see if I could order at my “favorite” location. It showed I could. Yaaay! So I place my order and head that way. (25mn one way) I get in the drive thru and was told my total is a different price than what my app shows (the app says to either pay at store or with a gift card that’s the only options) I tell him my app says a different price. He has a condescending attitude and tells me his receipt says something different. So I tell him it’s possibly the birthday reward that didn’t come off. I’m told again w an attitude he’s a franchise store they don’t do that. So I tell him go ahead and cancel the order. Well now I’m unable to get my bday reward cause it looks as if it’s used thru the app. I’ll definitely be taking my business to the brand new captain ds further up the street.

Update: You said to reach out. I have 3xs on the website 1 the day it happened then when I saw this response and again the next day. And have still yet to hear anything or have...

Went 8/19/2025 at 12 noon. This ignorant rude Ugly acting man at the window TOOK MY CARD, PUT THE WRONG AMOUNT IN AND DECIDED HE WOULD RESWIPE MY CARD AGAIN BECAUSE OF HIS MISTAKE!!! THE NAME ON THE RECEIPT WAS LAZMIBEN, YES, MR. LAXMIBEN SWIPED MY CARD TWICE WITHOUT MY CONSENT, AND WAS RUDE AND NASTY ABOUT IT!!! I TOLD HIM, YOU DON'T KNOW HOW MUCH MONEY IS IN SOMEONE'S ACCOUNT, YOU NEVER TAKE IT UPON YOURSELF TO SWIPE A CARD MORE THAN ONE TIME, ESPECIALLY WITHOUT ASKING 1ST, I don't care if it's just $1. I SAID NOW I HAVE 2 WAIT 3 TO 7 BUSINESS DAYS 4 THAT TO RETURN TO MY ACCOUNT. THIS HEFFA TOLD ME, WELL YOU'll just HAVE TO WAIT. NASTY, RUDE, AND UNPROFESSIONAL, STOP PATRONIZING THESE PEOPLE. HE KNEW BETTER, YOU NEVER DO THAT WHEN U R RUNNING A BUSINESS. I'M REPORTING THIS ESTABLISHMENT TO THE CORPORATE OFFICE, FCC, CONSUMER AFFAIRS, AND ANYBODY ELSE I CAN. IT'S THE PRINCIPLE, had HE ADDRESSED ME PROFESSIONALLY, I WOULD HAVE HAD A COMPLETELY DIFFERENT ATTITUDE TOWARDS THIS SITUATION. MY MOTHER AND BOTH SIBLINGS STOPPED COMING HERE A COUPLE OF YEARS AGO AND I WILL...

The last few times I’ve visited this establishment it’s been awful. The owners are rude and unwilling to help. Never asked for a refund but decided to try it again today and asked if it was up to standards I wanted a refund this meal before I took it from the restaurant. The owner a young man told me I was a liar and said if he went to a place and it wasn’t good he wouldn’t return. 😂🤣 well I tried to give him business after 6 months later from last try. I’m not sure if the cultural barrier was an issue or if he is just this uncaring and rude about his business. But I visited the one in Stockbridge and it was fantastic. I have visited several in other area and they are fantastic. Again I plan on trying to help people succeed in my community but if you franchise and hire your whole family and can’t understand your food is not being cooked properly then I will...