Capriotti's Sandwich Shop — Restaurant in McKinney

As a Vegan I called earlier to get some clarity on their vegetarian menu that states they have a vegetarian chicken cheese steak. As the menu states it’s vegetarian chicken in the sub. I needed clarity on if that meant vegan or vegetarian. So I phone them the guy I spoke to on the phone said it was plant based meat no animal products.

Ok so I decide to give them a try. I walk in a girl greets me. I get to the register she says nothing. She’s just kind of looking like I was bothering her. So I ask what the sub sizes are she just points to a laminated photo of the sub sizes she says nothing.

So I ask her does she know why they don’t offer vegan cheese with these subs. She says she has no idea in a tone that she could care less. I ask her if there’s a manager I could speak with she says it’s the lady making your food. So the manager who happens to hand me my sandwich, I try to speak to her about possible suggestions for us vegans. She calls over the girl to translate as she speaks no English. So the girl is now looking at me like I’m bothering her again. I make my suggestions she says she will pass it along. Totally my perception based off her energy & her body language there’s a huge chance that message will go no where. So I’m leaving my review & as well as my suggestions here.

If it’s plant-based meat it should be stated as so. Also there are tons of cheese options it’s 2024 & us vegans still like the taste of cheese. Also I know it’s hard to find great people in the work place these days but based off the girls attitude I would not frequent that...

I give it a two star because of the manager but five for the amazing two young ladies Kahlee and Sommer for their EXCELLENT customer service. We came in for lunch and the one young lady noticed that my husband services the public and ask the manager to come for the discount. Well the manager came out and acted like we were a no body , didn't even say welcome to the store or even bothered looking at us. She complained about how the young ladies kept calling her away from the back and interrupting her and she told them when they were done with us to clean up. WOW!! I thought that a manager would be a little more kinder to her co workers. She treated them disrespectful and that is not appropriate. She needs a training on how to approach people and how to be a good leader to those who she is leading. She came out to the soda machine after we got our drinks and never said a word. Didn't surprise us after she treated the young ladies the way she did. We were very disturbed by her actions. The two young ladies we really appreciate what you both did and encourage you that you are more than just a cashier as the one young lady stated. You deserve to be treated like royalty and the beautiful young ladies you are. I believe you have a great future. Continue to be a great service to the community. The manager name is Takia . Ms Takia please be kind and know your roll as manager and not be selfish only to think...

Unredeemable Experience. After I ordered a takeout order I sat down to wait. Then I noticed that no one who appeared to be dining in had any food on their tables. One family had to go ask for a piece of bread for their young children to eat on as they had waited so long their kids had gotten very unruly. In the 18 minutes I sat waiting, two sandwiches came out of the kitchen. With 9 parties in the restaurant waiting for their food and for takeout orders, at this rate there was no way I would have gotten two small sandwiches within an additional hour. I went to the register and did something I have never done before and asked for a refund from a restaurant. Of course, since the young lady working the cash register didn't know how to do this, she had to pull one of the two guys working the kitchen out. So, sorry everyone else for the added delay. Then, he fumbled through a "refund for overpayment" transaction and handed me the refund receipt saying that it should post soon, maybe overnight. Do you know what wasn't on that refund? The tip that I had given when I ordered. That would have required another refund transaction so far too aggravated this point so I said, 'forget it'. Keep the tip because that's the only money of mine you will ever see. This ain't your gig. Open up Capriotti's shoe store...