KFC — Restaurant in McKinney

TL;DR We paid $44.40 for an order and didn't get 3 sides. The store refused to refund. We spent 18 minutes on the phone with a cashier. We called the store manager, who had the store refund in person. The store, in person, refused a refund again. We got $44.00 in cash, which was less than the total. Do not go here.

Full story Went through the drive-thru and ordered 3 combos, 3 extra sides, 2 crunchwraps, and 3 med drinks. The total was $44.40. My grandmother (81 y.o.) picked it up and made the mistake of trusting the cooks to give them the right order. When we got home, the food was missing the 3 sides. No big deal, we'll just call and have them refund the ~$9.00 that the sides cost.

This is where we ran into trouble. They refused any refund at all.

I am convinced that the people in this restaurant cannot count. On the phone with someone who we believed to be in charge of the problem (Valerie), we debated for 18 minutes about whether or not the sides were included or not, as the line cooks agreed that they messed the order up yet didn't want to admit that we, the ones with the incorrect order in hand, were counting up to 3 correctly. While on the phone, Valerie continuously spoke to everyone except for us. She spent 12 minutes trying to "load" the ticket number we gave her, which after working in retail everyone should know that finding a transaction is not difficult. P.O.S. systems are designed for these things and with them in mind. Valerie simply did not know how to do her job. We got a total of perhaps 50 words in for the entire phone call. She was very concerned with what everyone else in the store had to say, before telling us that she could not refund the 3 sides we did not receive. So we called the store manager.

Corina, the store manager, told us that we had been speaking to a cashier the entire time. We assumed it was a manager or assistant manager, but according to Valerie, there was no manager available. Going further, we simply said that we would pack the entire meal up and send it back, as it was now cold, and get a full refund. Corina offered to make the meal fresh, but at this point with how rude and argumentative everyone was over the phone, we didn't trust them to make the food and not spit in it. Ultimately, we asked Corina for a full refund as we returned the food to the restaurant. This should have been the end of it, but it wasn't.

Upon arriving at the restaurant, the staff again refused a refund. It was at this point we realized they didn't know how to refund at all, again with the P.O.S. system in mind. Now, they gave us cash as a refund per the store manager's orders, but as you can imagine, that was wrong, too. Of course, it was only $0.40 wrong, as they gave us only bills of $44.00 for a $44.40 total, but the principle is still the same. A place of business refused to give us the change on the order, probably because the cashier cannot count to 40.

I don't suggest anyone dispute anything with this place. If your order is wrong, bring the food back, give it to the staff, and dispute the charge with your credit company. Corina seemed nice enough, but the staff they hire are rude, untrained, and stupid. Do...

I ordered the 8pc with 8 tenders with sides. I have been eating KFC 🍗 for over 30 years and never got the worst coldest chicken. The chicken had expired 2 hours hours before I got there at 6:15 pm. I figured how KFC can serve cold chicken during dinner hours. The seasond fries 🍟 were stale, that means past cold. The coleslaw was from two days ago because it was Sour. The biscuits were cooked at pre-made plant in Chicago. I no the economy is ruff and fast food places are shorthanded, but you still have to represent the KFC brand nomatter that your a Franchise. The experience needs district managers attention to a secret audit on food quality. If I get thier # , I'm 📞. Customers that work hard for their money 💰 and long day at work, you want to trust KFC 🍗 to provide fresh food, because your spending your hard earned dollars 💸.

Update, I called the corporate # seemed to care until the offered $17 refund after I spent $37.89. I calling the health department on this location. Let the walk in and shut this location down until it gets back to code. Corporate office told that since I declined the $17, they are going to pass me off to stage 2 compliant department. I probably want hear from them because my $38 don't mean anything to the billions that make in...

I arrived at KFC and ordered K15 and K5. When I pulled up to the window, and paid for my food I was NOT given a receipt, I had to ask for it!!! Veronica (cashier) mentioned there would be a 5 min wait for fries. The wait was no issue, but when we got our food the K5 was incorrect. Instead of having a biscuit they replaced it with an extra cookie... that I did not want. I returned to the drive thru and mentioned that my food was incorrect and instead of apologizing Veronica said that there were no biscuits and that there was nothing they could do. My question is... if they knew they weren’t going to complete my order correctly then why didn’t they mention something when I was ordering or when I got to the window? Especially since I already had to wait for the fries to be cooked! When I got home (located 5 minutes from this KFC) I could immediately tell that the food had been sitting out for way too long. The chicken in the chicken sandwich was inedibly tough. While the rest of the food was just cold. That’s also when I found out I received the incorrect soft drink. So basically everything was wrong except the French fries.

I am so incredibly disappointed in this KFC. I know things so wrong on occasion but it’s the way that the matter is haddled that...