Kyoto Hibachi Sushi & Bar — Restaurant in McKinney

TL;DR Food was good, service was awful, will never go back, can’t recommend.

To start our party of 8 came for a special night out and made a reservation for 6:45 for a hibachi table. 2 of our party were running later than the rest, but we were told we needed to wait until our entire party was there in order to be seated. That was annoying but understandable, and would be more understandable if we hadn’t been going on 15 mins with all but 2 of us there just standing in the entrance waiting. You should be able to seat a group if the majority of them are there, we have enough people to have a hibachi table and we reserved the table. But that’s just my opinion.

The manager finally came and told us we could go ahead and sit with 7 of the 8 of us were there.

As we were sat the smell of gas overwhelmed our group, I felt dizzy, and developed a sharp headache. Others felt nauseous and they had to get the manager to come check the grill, which was just sitting with the gas on.

From forgetting to put in one of our ladies food (she has an egg allergy) that was supposed to be cooked separately. To forgetting salads, incorrectly describing dishes, and not communicating to the cook another ladies vegetarian meal, we couldn’t get past one issue before the next one popped up. Idk if our server was new or going through something or what but our experience was NOT worth the hype or the bill.

I will say our Hibachi chef was great, the best part of the night, he was friendly, fun and communicated well and his food was great.

I got vegetable miso ramen- which I was surprised by some creative choices they made that overwhelmed the dish and made it unappetizing but once I took out the asparagus, zucchini and stringy celery it was pretty good.

Once we all finally had food, everything was going better. Until we went to pay- we had printed a 10% off coupon from their website, as it instructs to print off and place on the table when ordering, which we did. When we went to pay and the server took the coupons to use she was told by the manager they wouldn’t accept them. When we explained they are directly from their website, our server went back to the manager to try again who said he still wouldn’t take it and came to talk to us. After talking to him and him explaining it had to be a mailed flyer and us pulling up the website to show him his own website he said he would make an exception this once and take them… it was the rudest thing I’ve seen a restaurant manager do in a while.

It was all of our first and last time trying...

We came here for Father’s Day and unfortunately did not have the greatest experience.

We arrived at our scheduled reservation and all was well. We expected it to be busy given it was Father’s Day but it wasn’t super busy as we had reservation after the lunch rush so no issues with getting us seated in a timely manner.

Our chef came out, cooked our food and I will say the food was delicious. A step above some of the other hibachi restaurants. Although, our chef wasn’t quite as eccentric as some of the other chefs. Not a huge deal.

All was good and we would likely to return until where it went wrong. While we were eating our meals, the chef wasn’t cleaning the cooktop and had poured the water and whatever chemical (or natural ingredient according to the manager) and was scrubbing the cooktop. While scrubbing a big wave and splash of the extremely hot liquid splashed all over my arm burning my arm and then all over our food, my phone and sunglasses sitting on the counter. Not okay.

We proceeded to tell our server which he immediately said he would get the manager. Upon the manager arriving to talk to us, the interaction was all but empathetic. We explained what happened and although she immediately offered to make us new food however, it was followed by a pretty snarky comment regarding the chemical used to clean the griddle is all natural ingredients and completely skipped over the fact that the hot liquid scolded my arm. I’m not a person that is going to make a scene and try to get stuff for free. Especially on Father’s Day with my family present.

It is what it is but after sleeping on what happened, I decided to write a review because someone needs to know happened so it doesn’t happen again.

My experience was very far from having any desire to return unfortunately. Especially after spending $400+. Had we been treated with some empathy and attempts were made to make it right other than remaking our food with a snarky comment my opinion would be...

We finally decided to try this place. It's been open for a bit and always seems busy on most nights. Truthfully, it's not on my list of meal options, but the company I was with likes this sort of thing from time to time.

Our server was very good. Our drink refills kept showing up without being asked and like magic. She was friendly, upbeat, and good at her job. Our hibachi griller did ok after slamming the metal spatual around very loudly at the start. I know, it's what they do. I just don't care for all the banging. Then he seemed to run out of steam about halfway, through.

The price for a hibachi meal here is comparable to most hibachi places. I decided to try a different dish and got one of their poke bowls. For the price, compared to a nearby poke place, the dish is very small portioned and disappointing. They even put corn in it, which is odd.

And something for the restaurant to consider ... don't scrape off a dropped, broken, raw egg off of the table, where people have been eating, with the spatula you are cooking with. Then drop the raw egg on the grill, then continue to scrape it off with, again, your cooking spatula and continue cooking with the same said spatula. All of this after you have already asked our table server to clean it up, and waiting for her to get clean supplies to do so.

While waiting for our meal to start (some 15 minutes), I watched how several tables next to us are cleaned. So no, you shld not be scraping raw egg off the table, then using that same spatula to continue...