Mr. Hero — Restaurant in Medina

I went to Mr Hero (same plaza as Marc’s) and after the young lady took my money and gave my change then proceeded to go to the back as they always do. But this time the lady went and grabbed bread and then tomatoes and attempted to add them to the bread she just moved. I then said excuse me about 3,4 times and she came back upfront. I then explained to her I seen her touching that sandwich and tomatoes WITHOUT washing her hands! She said it wasn’t our sandwich and she didn’t touch anything. I explained to her she just touched my money went in the cash register and gave change to me closing the drawer proceeded to go to the back to help with food without washing your hands! I’m watching you through this opening. She said again but I haven’t touched anything and I told her I am watching you and if that is my sandwich please remake. She went back and the man asked her what I said and they communicated in a foreign language and she had to say something about hands because the sandwich guy went ahead and put on gloves in the middle of making the food and she went to wash her hands! So when you go to Mr. Hero’s 1029 S Court just watch because their making our food your food with dirty hands! It’s bad I had to request clean hands to touch and...

It is your standard Mr Hero food. However this is a franchise location and I get trying to save money where you can to make a profit but it shouldn't come at the expense of your customers. Every time we order and pay for the extra fries or the more meat option it always comes with the same amount of fries or meat as the other sandwiches or fries that we get yet they're still happy to charge you the extra amount. Literally we've ordered two sandwiches one with extra meat one regular meat in one fry one with the dollar extra up charge and one regular or we couldn't tell the difference in any of our order. Only if you call him out on it while you're standing there he'll make some excuse about forgetting but this happens every single time and it no...

I ordered 3 medium sized Roman burgers. One of the sandwiches was considerably smaller. I pointed this out and asked why, when they were all medium, was one sandwich around 2 inches smaller. I was told it was because they were wrapped and that makes them smaller. That was not the case at all. I was given one regular sandwich and two medium. When I paid for all the sandwiches to be medium. Then I also paid extra to have a bottle of strawberry lemonade. They did not have that and I was told I could get pink lemonade out of the fountain, which again would have been cheaper. I left feeling very taken advantage of because I paid for items I did...