El Toro at Kirby — Restaurant in Memphis

The service was horrible at the El Toro Loco on Kirby on 02/23/23 during the night shift. The waitress was very rude! She yelled when asked why we received our libations in plastic cups instead of glasses. We wanted to make sure we were getting what we paid for. After yelling, she walked away from our table, returning with another plastic cup with water in it and a glass to demonstrate the equivalence of the two by pouring the liquid back and forth. I explained that we wanted a glass and she stated they didn't have any (🤔, how were you able to demonstrate the difference with a glass?). The guests behind us arrived after us, and received their libations in glasses, 🤔. Our waitress disappeared for 20 minutes and finally came back to take our order. While trying to order, she was a bit snappy with her responses, but I ignored it. Our food didn't take long to arrive, and it was delicious! Once our waitress dropped our food off, she didn't return. A good 35 minutes passed before I finally had to go find her to bring the check. She never returned to take payment, so my friend was fed up and asked to speak with a manager. They said a manager was not on duty. My friend wanted the tip removed due to the poor service, and nothing was done. The waitress even approached her at the counter, and rolled her eyes and walked off. The workers at the counter still made her pay the 18% tip. The waitress never came back to take my payment, so we left it on the counter. I WILL NOT be returning to this location. Although the food was good, the service...

This place had to be one of the worst experiences I have had at a restaurant.. None of our food came out together it was only 3 of us, it was staggered for some odd reason.. and the food that came out last look like it sat under a warmer so long the top was burnt.

The waitress was useless and couldn't comprehend the problem. They offered no resolution.. basically a shoulder shrug.

Then we get the bill and they add 18% for a party of three.. I have never seen such a thing especially at a place with such crappy service. How about you pay your staff, train your staff and cook good food. maybe then you would not have to force people to TIP... something that is awarded when someone does their job correctly. Not a forced fee on someone.

Get out of here with this forced tip crap...

This place had to have changed ownership.. I don't see how you could even have 4 stars..

WOW.. I need to read these review responses closer before picking a place to eat.. The gall of these responses is amazing.. Telling someone to check the tip policy of every restaurant you visit?!?! WOW

How about not being a shady greedy business. No reputable place charges "Gratuity" on a single or small group.. So this is not something a normal person would expect walking in to a restaurant. I doubt this place will be around much longer based on the unfriendly responses, bad services and poor business practices. And the food isn't even close to good enough to make up for any of those...

Last night 5-6-2023 was my first time eating food from that restaurant, the food was okay, it wasn't the best food I ever had. The manager that was there last night, is very, very RUDE and UNPROFESSIONAL. I order my food online 40 minutes before I got there, it was confirmed that my order would be ready at 8:05p.m. When I got there, my food was not ready at all, they haven't even started cooking it yet. I waited an additional 40 more minutes for them to prepare my food, that I ordered online 40 minutes prior before I arrived at the restaurant. Quite naturally, I was very upset about that, the manager that was there last night, questioned me like I was a child, by saying very rudely to me yes or no do I still want my food, instead of her being professional and polite like she should have been and apologizing for my food not being ready on time, like it was confirmed on their website. I stood my ground with her, I most definitely let her know, I don't know who she thought she was talking to like that, I told her about herself, you don't talk to me like that, I'M A GROWN WOMAN!!! I told her she NEEDS to LEARN how to talk to paying customers. If it wasn't for us customers patronizing their business, they wouldn't have a restaurant business. That was my first and most definitely my last time, giving that restaurant my business!!! I WILL NOT BE COMING BACK TO THAT...