Lennys Grill & Subs — Restaurant in Memphis

I am not sure why I continue to try and stop at establishments on Elvis Presley. The experiences look the same. Been craving a buffalo chicken sandwich and so i stopped. No greetings no friendliness and no customer service whatsoever. I can't stand frown up @ss old women. And that is who took my order. After taking my order I observed her talking crazy to an employee, mopping a small area of the floor, answering the phone and then over in the food area. I never saw her wash her hands. It wasn't crowded. I walked right in and up to the counter but for some reason it took 15 minutes to get my buffalo chicken sandwich. Once I finally walked to my car something told me to check my order and sure enough order was wrong. There was NO buffalo sauce on my sandwich. I went back in and the original lady who took my order tended to me. I explained the issue and even attempted to show my sandwich so they saw for themselves. She replied that it wasn't necessary. There were surely signs of customer service in handling this. For risk of waiting another 15 minutes I asked if some sauce could just be put in a container. She obliged and seems sincerely displeased with the mishap. I just know next time I won't gamble and will take my business to another location or maybe even another...

I order from this location a lot but today Service was terrible from the front to the back. I placed an order online Upon arriving cashier was having a personal conversation. I waited until I was acknowledged was told my order would be ready in a min. Remind you I didn’t enter into the business until after the time confirm through them online… 15 mins after I arrived I received my food. Observe the cook touching his phone, nothing I asked to be on the sandwich was on the sandwich. They turn customers around saying they had no bread. Sandwich was terrible, waste of money. Apparently I got the strap bread & burnt meat… over 13$...

I had made my order and the cashier had walk to the back and start cooking her sandwich on the grill....So as me being a customer I was think she was make my hot sandwich....She come out the back with a sandwich and seat down in the dining area and started to eating so I ask her where was my food at she told me that the cook was cut up the onion and I got to wait for him to finish so he can cook my sandwich and i was like what you just cook your sandwich after you took my order...So the lady behind the counter had start get a real nasty attitude with me...And make it so bad my sandwich had paper cooked inside of it that is...