On The Border Mexican Grill & Cantina — Restaurant in Memphis

On Valentines Day my boyfriend and I went here for dinner and it was our first experience here. Everything was fine at first and we were greeted by a very nice and happy man. But after we ordered our drinks, the waitress came back, set the drinks down, and all 3 drinks spilled all over me. My legs were absolutely soaked and so were my feet. I knew it was an accident so I wasn’t mad at first. But after it happened all she did was apologize a few times and start cleaning up what got on the floor. Not at all getting me some type of napkin or cloth to help clean myself (the customer) up. I just stood there all soaked staring at them cleaning up the mess on the floor and table. When the least she could have done was give me something to clean myself with since there weren’t any napkins on any of the tables. I was told to just go to the bathroom and clean myself up. I came back from the bathroom with just as soaked, cold, and sticky legs and feet because there wasn’t much I could have done to dry myself off. Not to mention my shoes were ruined, and they were brand new. When I sat back down she acted like nothing happened. I wanted to leave but there was nowhere else to go because all other restaurants were completely packed. So we ordered our food which wasn’t bad and it came out relatively fast. It just sucked sitting there with cold and wet legs and feet. When we ordered dessert she never came back after that. We sat there for 45mins to an hour! And at that point I didn’t even want the dessert anymore. I just wanted to leave bc it was already so uncomfortable sitting there with soaked legs. We waved her down to came back and we just asked for the check. And to our surprise, we didn’t get ANY type of discount for her spilling all those drinks on me. We were charged for every drink. I really think we should have at least got a little discount. But no, I got drinks spilled all over me, the waitress never helped me clean up, we sat there for an hour without anyone checking on us, and never got our dessert, and had to pay for everything with not even a little discount for the inconveniences. It...

This will be the last time we ever come to this restaurant!! It took forever for someone to even come to our table. I ordered the chicken fajitas and it had absolutely NO flavor!!! It tasted like they put a plain grilled chicken Breast on a few grilled onions and peppers. There was NO seasoning whatsoever. My husband finished his dinner before I was even able to tell a waitress that mine was not good and the shredded cheese, lettuce, and Pico de Gallo that comes with it was a joke!!! There wasn't even enough to make one fajita!! The waitress had them remake mine and I asked to have it put in a to go container because I was really ready TO GO and when it finally arrived I have no idea WHAT it was except for the fact that it was NOT chicken fajitas. It had shrimp and some kind of shredded meat and no chicken!!!! Needless to say the waitress went for the second time to inform the manager that my food was not right and he took it off our ticket but NEVER even acknowledged us much less say that he was sorry for our bad experience. He did stop at several other tables but could have cared less about us!!! The waitress was very apologetic and sweet but seemed to need a little more training. Very disappointed especially with the non caring manager and will not be returning. I will be emailing the corporate office as I feel they need to discuss customer service with their manager....

This location has some issues and I personally think this is one of the worst restaurants in the area. I’ll give them credit that they where average when it came to speed and decent when it came to refills.

However, they lost a lot of points during my last 2 visits because they got my order wrong (the waiter not taking their time/ just not listening to you.) Last visit they charged me a tip when I didn’t include one on there copy of the receipt (for the poor experience, my college student budget, and the fact that I had other people with me who where giving tips already.) I rarely give anything the lowest rating possible, but charging something without the persons consent is unexceptionable no matter the situation. I refuse to return back to this location as the food is extremely overpriced and the level of service that was provided did not compensate for this ($25 dollars (even) for a sweet tea, 3 regular beef tacos no extras, and a white cheese dip is absurd. Twice what it should been and had I known, I wouldn’t have bothered.) The food wasn’t that great. The shells didn’t have much crunch (pretty soggy when they got to me, which may be due to prep time as my table was 10 people), the meat could have been more flavorful, and they put very little cheese. I highly recommend any number of restaurants near the Wolfchase area, (Olive Garden, Chilis, Casa, etc.) but...