The Home Depot — Local services in Memphis

This review is specific to Home Depot Giacosa Place and EZEKEIAL. This morning I placed an online order for Lifeproof Flooring 22Mil of which was said to have 60+ in stock and available for pickup. I placed my order and paid using my Home Depot credit card. Not too long after we get a notification that order has been cancelled because there was no more in stock and we’d have to place the order again but for another store and our card would be refunded in 3-5 days. This was bewildering to me because 24 hours ago this very location had multiple pallets on a floor display of the exact product I ordered. As a double check I went to the Home Depot to see if I was going crazy or if my dumb luck would have it that someone just swooped in and bought it all up overnight. I took time out of my schedule to navigate the beautiful streets of Wolfchase/Dirty Dova so I could stop the nagging idea that there has to be a mistake. Sure enough we get there and walk back and the large display with pallets of the very product I ordered is there! I go to customer service to see what they can do to fulfill my order since they cancelled due to their incompetence and of course much as I would expect there is nothing they could do. I would need to make the order again all the while my credit card is now hung up for 3-5 days. Please do better Home Depot! Ezekiel showed zero signs of having just performed piss poor customer service. He could not have cared less. And do you think he would have been interested in seeing where this display was so he could better educate himself on inventory?! No he didn’t. I wonder why? Maybe it’s because Ezekiel knew the big pallets were there but he didn’t feel like having to deal with busting down a whole pallet to pick out my measly 14 boxes. There was no effort on his part to reconcile why his inventory said 60+ in stock and only two or three on the shelf. Do you think because they may have been elsewhere in your store? You’ve completely messed up an entire timeline for our project and we are now going to miss the holiday pricing. I have no problem taking my business to Lowe’s. Thanks for not...

I purchased a high-end washer/dryer set, and set the delivery to arrive 12 days after the purchase. The day before delivery, I am told the delivery window will be 2PM-6PM, non-negotiable (you have to reschedule a different date if you want a new window). It is now 6:55PM, I have had neither a delivery nor a call from the delivery personnel signaling they are late. I called this Home Depot, and all I got back was “I don’t see a note in the system, so they might be running late.”

Not “might be”. They are. They missed a four hour window by at least an hour. DO NOT purchase an appliance from this location if you value your time, because their staff doesn’t.

Edit: The delivery never came. After speaking with customer service for the third time, being told twice that no notes in the system meant the delivery should be coming and then directed to a robotic phone service line that told me by 2-6PM delivery was “on time for delivery” at 7:30PM, I spoke with the store manager, who was magically able to find the previously ‘missing’ delivery note that simply stated “bad address”. Then the manager proceeded to read to me my exact address from the delivery order, which was correct the entire time. As was my phone number which was not used to easily fix the problem.

This store failed in every single one of six different ways that this issue could have been very easily avoided, because of a staff ignorant of how to find notes in their delivery system, lazy delivery personnel, and over-reliance on technology tracking systems that will tell you a delivery is on time an hour and a half after the delivery window expires.

Further edit: It is now December 2nd, and the rescheduled delivery brought a dryer so badly caved in on the side that the delivery man didn’t even bother wheeling it inside. The remedy? A new order for a new dryer that can arrive December 15th at the earliest...

Stay tuned for the next HOME DEPOT screw up!

AVOID THIS LOCATION...

Terrible customer service at this store. I checked in through a complicated process for curbside. Just to sit outside for over 10 minutes and have to walk in to associates sitting down. I come inside and was not greeted at the return/pickup counter and waited. After waiting an associate finally ask if I needed help and I stated I was ready for a curbside pick up and waiting outside. She then asked for my name for the order, proceeds to go to a shed and pull out my cord and hand it to me. She did not ask for identification and just gave me the cable which was by far dirty and filthy and looked like it was used. After she called for a manager once I requested one and laughed over the phone. She made assumptions about my asking for a manager and never took fault or apologized. The managwr then informed the customer service associate to grab another employee named Phylis’s to assist. Phyllis was nice and apologetic and even offered a refund while keeping the product. She did mention the weather being a factor as to the system not sending a sound notification. I informed her I just left work and it is unacceptable. The other employees laughed and continued to joke as if I were causing the problem to began with. The manager did her best to coach the behaviors and try to test a new order for the notification. The associates could care less and lacked customer service the very position they were standing in. Treat people with respect and own up to your wrongs! Always validate and stay consistent because this could have been a call to corporate over a simple checked in curbside order. No Thank you for the horrible service but great job manager or other associate standing in for a manager (Phylis). If you apply for a job apply your skill set for expert service in that job. I did not force you to work this job and I should not receive the blatant disrespectful service. Get off your phones and off the chair and...