Baskin-Robbins — Restaurant in Menifee

Had ordered a cake online for my daughters 10th birthday. Pick up was 12pm I was there around 1pm. When I got there and gave them my name, I had my receipt for my cake on my phonefrom the confirmation email. Come to find out they gave my cake to someone else earlier that day. I asked them who and they told someone had come in with my full name and order number and picked up my cake. Which wasn't possible because only i knew where I ordered my cake from because it was a surprise for my daughter. Well the gal I was talking too called the previous person from the shift before and she just kept telling me my order and that someone picked it up, I was nervous that someone had hacked into my email address because that was the only way they would have gotten my receipt number. Apparently the person who picked up my cake picked up a few cakes they ordered, the gal gave me the number of the person who had my cake. From their order forms days before. Instead of fixing their mistake they lied to me and said that this lady had all my information, when I spoke with the lady she told me she didn't even have her own receipt when she picked up her own cakes. We ironically had the same first name but that was it. So instead of the store fixing their mistake or refunding me for my cake order I had to drive to a whole different city to pick up my daughters cake from a stranger because they werent going to do...

So after a long day of studying I finally worked up the courage to treat my self with a good ol scoop of ice cream from the local baskin robins I looked at the time and noticed it was 9:30pm and the website said they closed at 10pm I was beyond stoked for that delicious scoop of ice cream so I jumped into my car and safely got there as soon as possible! the time was 9:43 pm I was so fired up but guess what the employee was like no way Jose you are not getting ice cream tonight “we are closed” I was appalled and slightly distraught by the entire situation all I can say is you are better off taking your chances at 9:30pm at McDonald’s and that ice cream machine working...

Very nice And friendly Today I went to buy my son's birthday ice cream cake And of course you can't go to an ice cream parlor with your kids and expect that they won't ask you for ice cream of course not !!! And wasn't my plan to get two ice cream cones for free!!! Because I order one soft serve ice cream cone and sadly came out a little bit more soft than normal and I told the girl I DON'T LIKE IT THAT WAY ,AND SHE SAID I DON'T KNOW WHY IS THAT BUT LET ME TRY AGAIN AND SHE SERVE ANOTHER ONE AND FINALLY I WAS LEAVING WITHOUT ICE CREAM AND THE OTHER LADY TOLD ME TAKE TWO ICE CREAM CONES FOR FREE FOR THIS INCONVENIENCE !! and my kids and I very happy Never...