Round Table Pizza — Restaurant in Menlo Park

I recently went to this location for their $9.99 lunch buffet deal. BIG MISTAKE!!! I tried to use a Round Table Pizza e-gift card that I purchased online (through the Kroger Gift Card Mall),but the order taker and their manager refused to accept it. Apparently, they didn’t know how to manually input the gift card number into their register, so they kept telling me the card had either “already been used” or was “invalid”. Whenever I explained that I purchased the gift card online and it had “never” been used before because I’m from Indiana and I don’t live near a Round Table Pizza store, they acted as if I was being untruthful. During the course of our exchange, they never offered to check the card’s balance on their website or even call their corporate office to see if there was a different way to resolve the issue. I was totally embarrassed by how the staff handled the matter as it happened in-front of my family and other waiting patrons. As a result, I had to pay the FULL AMOUNT of our meals using my credit card which I hadn’t planned on. Later, I checked on their website and (just as I thought) my e-gift card is perfectly fine! In fact, it still holds its FULL purchased balance of $25.00. So, in summary...the reason the gift card wouldn’t work was not lack of funds but gross incompetence on the part of Round Table Pizza’s staff. Next time, RTP, do NOT accuse or insinuate the customer is the one with the issue when your staff possesses the means and capability to...

Sometimes I set unrealistic expectations. I expect situations to go a certain way. I expect people to do or say certain things. I know it’s not healthy, but I can’t help it sometimes. So when I started to set my expectations for Round Table Pizza, I knew it wasn’t good. What if it didn’t taste how I expected? What if it didn’t make me feel how I was expecting to feel? Was I setting myself up for disappointment? Maybe I was putting this pizza on a pedestal that it could never live up to. I could have been imagining a pizza that didn’t even exist. It wouldn’t have been the pizza’s fault for not meeting my expectations, it would be my fault for expecting any pizza to make me feel like that. So before I got the pizza I decided to come back down to planet Earth. I was going to accept this pizza for whatever it was. When I took my first bite it turned out to be the pizza of my dreams. It was everything I ever could have wanted and more. When it comes to Round Table Pizza, I don’t have to worry about expecting too much because they’ll...

I ordered two pizzas one was correct and one was so wrong to the point that there was no cheese pull. The pizza was burnt and no flavor. What I find even more strange is to order an all meat pizza, but it doesn’t come with all the meat choices that you have and any extra like ham or Canadian bacon they want to charge you extra to add that on your pizza and sometimes you wonder where is the cheese? . And then I had a manager offered to refund me one of my pizzas or I can purchase one and get it free. The next go round well as I try to take a vantage of the free pizza since I didn’t want to take the money back and then I’m getting the runaround about getting the pizza and they keep telling me that there’s a guy named Bob who is the supervisor but every time I call I can never talk to him and they only want to give me 30% discount on a pizza when I told them I was offered a free pizza it just doesn’t make sense to me they give really...