Moxie Java — Restaurant in Meridian

I received very poor service from this Meridian store. I left the house in the worst snow that we have seen in the Treasure Valley for a special trip to Blimpie. While ordering my sandwich I asked for extra lettuce. When I pulled up to the window there were three individuals at the counter while one made my sandwich. There were no other customers in the store or in the drive thru line behind me. As they made my sandwich they continued to laugh but I did not think much about it. I figured they were likely over staffed due to the weather and were horsing around. After my sandwich was complete and bagged up it was placed on the counter close to the window but the three individuals kept laughing and one by one went into the back room out of my view. I could see the sandwich waiting on the counter and could continue to hear them laughing and talking. We waited in our vehicle for several minutes until one of them finally returned and handed out the sandwich. The weight seemed much heavier than I was used to but I placed the bag on my passenger seat and drove home. When I got home and unwrapped my sandwich there was so much lettuce that I at first was unable to see the bread. After sifting through the lettuce I found the sandwich that was now soggy from the wet lettuce that had been wrapped around it. I removed the sandwich from the wrapper and still had 20+ ounces of lettuce within. I cannot possibly begin to illustrate what this looked like so attached a picture for reference. This is a result of three individuals providing the worse customer service possible and giving their location a bad reputation. I love Bimpie and will continue to go for my sandwiches but this is a location that you might...

Wanted a Moxie and was in the area so went through the drive thru here. I was hesitant because it was a blimpie-moxie (should've trusted my gut) but figured it's moxie so it can't be THAT bad.

Famous last words.

Ordered a fairly simple drink I get at my local moxie 2ish times a week on average lately. Only person in the drive thru and it took no joke 15 minutes sitting there waiting.

Secondly they overcharged for the drink, normally with any drink you already get flavor in you get the syrup for free, but they charged for that so it was $1 more than normal. Which you know is whatever, I was willing to look it over like no big deal right.

Well then I finally get the drink (which was in a 3rd party cup by the way, not a moxie cup, again only a minor knock but they're adding up) and take a sip- horrible. Way too sweet.

I go inside and the worker lady sees me and continues to clean the bar, not even acknowledging me (these little things are now not so little piled up like this). In short, she refused to make a new drink because she made what I ordered, despite the fact it was not at all the same drink I normally get from any other moxie (also I guess she thought I was trying to get a freebie and keep the old one????). So I ask if we can refund the whole thing if it's gonna be a problem and just call it good. But no, she can't do refunds and her manager doesn't like to come in on Sundays (huh?). She ended up remaking it anyways which I appreciated, even though it still was not up to the moxie standard (maybe that's why they don't have the actual cups?).

Tldr: this place sucks at customer service. The vibe is fine but you're risking a bad time. If your order isn't spot on then...

Oh boy. Second time to this location and once again my sandwich was just terrible. I ordered the philly cheesesteak sandwich and got the large size. This was ten dollars just for the sandwich. No drink included. I assumed it had peppers or tomatoes or sautéed onions on it so the girl at the drive thru said okay is that it? I said yes and paid for it and when she handed it to me it was light as a feather. I got home and opened it and it literally was ninety percent bread and inside was the tiniest amount of the most disgusting little pieces of hard dry meat and a paper thin piece of cheese. It was dry and so bad I literally spit out the first bite and had to throw it away. I can not believe this cost ten dollars. What a total rip off! And the girl at the drive thru did not even ask me if I wanted any veggies on it or anything and being a new customer and only my second time there I did not realize that it had nothing else on it. The first time I went there about a month ago, I got a turkey sandwich and it had so much lettuce that the bread was a big soggy mess. Very disappointing and if you want a decent sandwich with lots of toppings and meat I suggest either Subway across the street or Jimmy John's. You will definitely get way more for your money. I will never go back to...