Filiberto's Mexican Food — Restaurant in Mesa

1-Carne fries extra sour cream add pico, guacamole on the side 2-Carne Fries add pico 1-Kids Cheese quesadilla meal 1-Super nacho double meat add Jalapeños

In Spanish

1- Papas con carne, crema extra, agregar pico de gallo, guacamole aparte. 2- Papas con carne, agregar pico de gallo. 1- Comida para niños: quesadilla de queso. 1- Super nachos con doble carne, agregar jalapeños.

I don’t usually leave reviews, but this experience was so mind-numbingly frustrating that I had to warn others before they get scammed by this place.

Let’s start with the order. I made it as easy as humanly possible. I even translated it into Spanish to make sure there was no confusion. I specifically said to put all the guacamole, sour cream, and pico de gallo on the side—not on the food. Guess what happened? Everything was dumped onto the meals anyway, and they barely put any guacamole despite charging extra for it.

Now, let’s talk about my wife’s Super Nachos with double meat—except there was no double meat, just stale chips with barely any toppings. And the price? $18. Eighteen dollars for a joke of a meal. She straight-up said it was one of the worst nachos she’s ever had, and I believe her.

Now for the star of the shit show—Ariel, the guy at the drive-thru window. If you ever wanted to experience what it’s like to order food from a brick wall with zero reading comprehension and an IQ lower than room temperature, Ariel is your guy.

Here’s how it went: I pull up, and the first thing he says is, “Oh, okay, no beans, right?” What? I never said that. Not once. I even asked, “What are you talking about? I never said no beans.” But instead of listening, he just kept repeating, “Okay, just confirming—no beans.” Like a broken record stuck on stupid. I didn’t ask for it, it wasn’t on my order, yet somehow, this guy managed to invent a new request that never existed.

Fast forward—I get home, check the food, and of course, the beans are missing. I call back, pissed off, and Ariel not only refuses to take responsibility, but he also has the nerve to gaslight me, acting like I’m the one who got it wrong. This dude doubled down on being wrong like it was his life’s calling.

Here’s the Reality:

✔️ The order was completely wrong. ✔️ I was charged extra for barely any guacamole and missing toppings. ✔️ I NEVER asked for no beans, yet somehow, Ariel decided I did. ✔️ The nachos were a complete rip-off. ✔️ *Customer service was *atrocious.

This isn’t a Michelin-star restaurant, it’s a Mexican fast food place. All you had to do was read the damn order. I don’t know if Ariel was having a stroke mid-shift or if he just wakes up every morning choosing to be this incompetent, but either way, Filiberto’s needs to reconsider letting this guy anywhere near a cash register, let alone a customer.

If you really want to waste your money, deal with an employee who makes a Magic 8-Ball look like a more reliable order-taker, and leave pissed off, this is your spot. Otherwise, go somewhere that hires people who know how to follow basic instructions.

To Management:

I expect a call from the manager to address this disaster. My name is Charles, and you can reach me at (480) 296-8785. Fix your staff, or you’ll be losing more customers...

Very rude and unprofessional employees, and no manager on duty to help solve a very easy situation that just escalated to something that there was no need for. I went to the drive thru ordered a side of frys, and bean and cheese burrito asked the girl in the drive thru if she can give me the coupons they usually give out on a yellow paper. Because I love filibertos I live close there open 24 hours its awesome. I dont know why she couldnt of just handed me one, instead she said it would be in my bag. So of course I believe her. Head home no coupon, the fries were to my two children ages 1 and 3 didn't realize she gave me a box of old fries sounded like my son was eating cheetos, my daughter could of choked. Litteraly all the fries were old and probably sitting there for a while. So I was upset decided to call didn't think I would be disrespected. A boy answered as I was telling him I just came through the drive thru and I did not receive my coupon he cut me off and said give me a second, he didn't even mute the phone call and told the girl from drive thru here take the phone it's for u it's someone complaining about it you from the drive thru. Then he got back on the phone because she wouldn't and said I'm sorry bout that just bring your food back and receipt and we can replace it. I said I never even mentioned the food I asked about a coupon before you cut me off, then I told him about my fries he told me to take my receipt and he would replace the fries. I told him I'd send my boyfriend with the receipt only for the inconviene of the rude service and old fries and the fact of going back it's a big inconvience. He agreed then when my boyfriend got there they were rude gave him a hard time then finally gave him the fries. They kept the receipt, and wouldnt give us there names, or the name of the manager or any info when the manager would be on duty, no number still no coupon, nothing. When my boyfriend got back I was so upset that they were so rude not once but twice. I called back the boy answered was still rude with me and said he refuses my service and hung up I'm so livid I would really love to talk to a manager and I will deff be sending this to corporate and...

Update: I've gone back to this location several times since this horrible incident and each time it's mediocre. Yesterday morning I ordered 2 chorizo burritos and a large horchata light ice. They hand me the drink full of ice and I asked if they could take some out. They said no as they'd have to charge me more for "extra" drink. To prove my point, I added the straw which wouldn't even go through the whole cup because there was so much ice and drank from it 4 times and it was all gone. The lady at the window just laughed and said that's not the way it works and I'd have to pay more for another drink. I didn't btw, waste of money. I get home and the burritos are cold and the chorizo is crispy, meaning this food was left sitting out for an extended period. I called to let them know and they didn't answer. I drove back and they requested to see a receipt, much to my surprise, no receipt was handed to me. I showed them my bank statement and asked to speak to the lady at the drive through since she had to remember me, the one who drank the cup of ice with 2 oz of horchata. After 15 mins waiting, i asked again and they said she had left earlier that day.. so they knew she was gone and let me sit there to wait for her? My food was not remade bc I had no receipt, even though I had the good and bag with me, they didn't give me less ice or a new drink and they didn't offer a refund or credit of any sort. I paid $26 and some change for nothing. JK I guess I paid for 2oz of horchata. I highly suggest this place closes down or gets new owners or managers. Idk why they can't just make things right. This should be a lawsuit with how many people are leaving reviews with the same experiences. Do better.

I ordered a taco salad with chicken. They gave me lettuce, chicken and tortilla chips. Is this a joke?? Never have I ever been so disgusted with filibertos. Where’s the shell, beans, sour cream, guacamole and pico??? Not only this, but I’ve called 20 times and they don’t answer!!! So I have to drive 20 minutes back to this location. What a joke. The chicken isn’t even flavored. Just plain dry chicken....