Sbarro — Restaurant in Mesa

I am so gagging right now. I went to the Superstition Springs Mall to have lunch with my mom and my 2 sons. For the first time in forever, I was actually in the mood for pizza (in AZ mind you, where pizza is not good anyway), so we went to Sbarro. They were just opening the store and I was watching the one guy take a supreme pizza out of the oven. I was like yum, I want that one. Then the guy takes his bare hands and adds a bunch of pepperoni to the pizza and sticks it into the display case. Completely grossed out, I got the pepperoni pizza instead. I was already ready to go somewhere else, but I was trying to be easygoing about things and to not gross my mom out. Anyway, I sit down, rip one small piece off of the crust and eat it....then I see it. A hair...baked right into the pizza and sticking out....right by where I ripped the piece off. Oh my God, really?! So, I take the pizza up to the counter and set it down. I was clearly disgusted, but just say, "there's a hair in it. I'll just go somewhere else..." and I turn and walk away. The guy didn't say sorry, offer me a refund, or anything. I realize I didn't stand up at the counter and demand to be satisfied, but we were sitting very close to the store and I know he saw where I went. It's whatever, but if it were me running that store and this happened, I would have wanted to do or say something to try to make it better or at the very least show I cared. They clearly did not. On top of that, my mom and older son still ate their slices and were extremely disappointed. My mom used to love their pizza, but she says it just gets worse every time. Don't eat there. They are disgusting and their pizza sucks. I am only giving the one star because zero stars is...

It's kind of like pizza... But we don't eat here anymore after dealing with the "manager" on one of our last visits.

The gentleman with the shaved head has always been there for as long as we can remember, we honestly thought he must have been the owners, and while he has taken our order in the past he has never been either overly happy or overly disgruntled...always just a guy doing his job.

About a year ago we had gone in and he was absolutely unpleasant and almost seemed as if we were bothering him by being there. Everyone has a bad day though so we kind of shrugged it off. Then about a month later, as we only get food here every now and again, we came in to order and in the middle of the order he abruptly just sighed and handed us off to a younger employee while visibly seeming almost disgusted with having to wait for us to make choices! He the proceeded to assist another couple next to us and very clearly "thanked them for being able to make proper choices"!! They were not busy and we were barely there for maybe 2 minutes.

So we have decided to take our business elsewhere and outside of the mall when it comes to getting pizza. This place is not even that good and definitely not good enough to be treated...

I will be calling this pizza place in the morning with how horrible my service was from one female worker. I came in yesterday 10/29/2022 at 5:00 PM to get a slice of cheese pizza and the young woman there with brown hair, glasses and braces was so RUDE to me about having to get me a to go box. When I asked the woman who checked me out in the front to get me a to go box because I forgot to ask the woman who took my order for one when I was dealing with my upset 4 year old, The young woman who took my order gave me the dirtiest look and rolled her eyes at me. I’m sorry her job is SO HARD putting a slice of pizza in the oven for a minute and putting it in a box. I will never come back here and pay $6 for a nasty slice of pizza this young woman served us. The rest of the staff in the very front was amazing though. I have never experienced someone so rude having to get a BOX for a slice of pizza. Find a new job please because food service is not...