Waffle House — Restaurant in Mesa

They were doing to-go orders only, so we were the only customers there. There was only one person working, & the whole time we were there he seemed bothered by our existence (he was just sort of rude about everything). Both my husband & I ordered a milk, but both of our drinks were only half the size they are supposed to be, yet we were charged full price for them. Then when he gave us our food he didn't say anything & just walked off without ringing us up. At the same time, another employee walked in the store with some friends. The second employee rang us up, but he couldn't figure out the math &/or how to ring the order up, so he had his friend do it for him (I assume the friend must have worked there too, because she was writing everything down on those little pads they use to write orders down on...the first guy, the one who made our food, wrote the order down on a napkin orginally). Once the friend was done writing something down on the little pad, she handed it back to employee #2 & he rang us up. We paid with a debit card, & he didn't say anything when he handed our card back to us (you know, pleasantries like "thank you" or "have a good night" or something to indicate the transaction was done), so we continued to wait, expecting him to hand us a receipt to sign. After a solid 30-seconds of awkwardness, he finally broke the silence & asked, "do you need anything else?" to which we replied, "are we were good to go, or do you need us to sign the receipt?" This is when he finally informed us that they were out of receipt paper. I find it hard to believe there isn't a single roll of receipt paper in the entire store, but hey, it happens. It's bad enough that they were doing to-go orders only, which means their tips will likely be very light as it is, but now they likely won't get ANY tips since no one can sign their receipts & add a tip on (& most people don't carry cash anymore, so credit card receipts are where a majority of tips come from). Despite the mediocre service we received, we still would have left a tip of at least a couple bucks, but there was no way to do that without the receipt. Lastly, I feel like it is worth mentioning that another customer walked in just before the 2nd employee & company walked in, & no one acknowledged this customer's existence while we were in there...I assume he wasn't acknowledged until after we walked out, which means he stood there waiting for a solid 5 minutes or so before anyone said a word to him.

Overall, this visit should have been a lot better. We go to Waffle House quite often, & it's usually a 5-star experience. I'm sure this less-than-5-star visit is just a one time thing, & it won't stop us from continuing to eat at this or any other Waffle House in...

The place was packed on a Sunday around noon, which we took to be a good sign. Our server and staff were adequately to well trained, so no complaints there. Unfortunately, that was the best part of the meal as the food and conditions were terrible. I am aware that when one conjures the image of waffle house in their mind, they see a greasy diner and not some luxurious, 5 star, sit down restaurant. In this case, the weather was causing havoc in the form of dripping ceilings, musty odors, and slick grimy floors. I've seen and smelled many horrible things in my life, but the bathroom made me want to vomit.

Now on to the food. Typical greasy spoon fare, but much of the selection has been pared down (due to covid and staff shortages). Gone are the seemingly endless variations of the same 4 or 5 items and the "Bloodhound Gang" would be saddened to see the meager four toppings for your hashbrowns. Worse still, with the shortage of staff, the flat tops have become a kind of "everything goes" situation where cross contamination isn't just an occasional problem, but is a 100% guarantee. Hope you like your hashbrowns to taste like the last guy's meal. I watched in horror as one of the staff was "assisting" the cook by hoisting a wad of dripping bacon over the food remaining on the cook top while the cook drained a gallon of fat, grease, oil, and whatever other gunk made it down the collectors and out the spigot into the pail below.

I know there are people out there that will read this review and chastise me for it. "What did you expect, it's WAFFLE HOUSE", or "People have been cooking with bacon grease for centuries, nothing wrong with that." Unfortunately, not everyone LIKES bacon or wants to taste everyone else's meal... and in some cases, allergies, intolerance or medical complications are a factor. Hell, some people may just not want to eat fat.

The bottom line is this; I will probably never eat at a Waffle House again, especially not this location. I am saddened at this, as I once frequented and enjoyed my prior visits. Maybe once the covid crackdowns and staffing shortages are over, things will get better again, but I...

The RACIST waffle house. Avoid at all cost.

Coming from the South, I was not excited to see a Waffle House after my long trip to Phoenix, Arizona. Waffle Houses in the South are places where people of all walks of life come together, showing respect for one another no matter their background. They’re typically filled with that warm, friendly Southern hospitality that brings people closer.

It was the complete opposite at this Waffle House in Arizona. I brought my five-year-old daughter as a treat after a day of peanut butter sandwiches, she loves eggs, orange juice, and hashbrowns. We weren’t greeted upon entering; instead, a kind cook took our order while the waitresses glared at us with utter disgust. Hoping for a pleasant meal at the bar, we endured nasty stares and complete silence from the African-American staff as our food was prepared. One waiter even slammed metal pans around on the other side of the counter, right across from us. My daughter grew visibly uncomfortable, shrinking into a waiting chair and begging to leave, though she usually enjoys watching the employees work. It was heartbreaking to see her made to feel so horrible. It’s painfully clear the servers targeted us solely because of my skin color; there’s no other explanation for strangers glaring, snickering, and refusing service like we were subhuman. All we did was walk in smiling, excited for her favorite breakfast. As a father raising her to love everyone regardless of appearance or background, I strongly recommend avoiding this racist establishment.

And I’m not gonna even mention the fact that one of the servers added $4.70 gratuity charge on a $20 bill. They way from this bigoted weight staff.

PS I would have prefer to written an email to the manager, but there wasn’t an option for that on...