Days Inn & Suites by Wyndham Mesa Near Phoenix — Hotel in Mesa

Me and my family checked in on July 29th with an initial 10-day stay. We travel often for my husband’s business and sometimes stay in hotels for months, so we know what to expect.

Check-in went smoothly and the first week seemed fine. Around day 7, I asked a maid for fresh sheets (my baby leaked through his diaper). She sighed, handed me the sheets with attitude, and walked away. I let it go, but soon noticed bigger issues.

In 12 days, our room was only cleaned twice, with no mention of policy. When my kids asked for towels and toilet paper, housekeeping told them “no.” I went down myself and was argued with, then had towels shoved at me. She acted as if I asked her to hand over her birthright… it was just towels and toilet paper!

I reported it to the manager, Dean. Instead of addressing the rude behavior, he lectured me about their “every 3 days” cleaning policy, repeating it over and over like he wasn’t listening. He expressed how “shocked” he was because they supposedly have five stars from people praising their staff. I do not recall seeing housekeeping overly praised in the reviews, but okay. He apologized in a condescending way, and later offered me a $4 “discount” as if that would make up for it.

We extended our stay for location convenience… big mistake. A few days later, as my baby was napping, my husband was working and I was making lunch for my kids, three housekeepers showed up at my door stone-faced asking “Room cleaned?” I mistakenly thought it was only day 2, but it was day 3. Instead of handling it politely, Dean raised his voice at my husband, threatened to have us leave, and kept repeating policy. When I called calmly to explain, he lectured me again, saying “I am the nicest guy you will ever meet.” Sorry Dean, but nice guys don’t treat paying guests this way.

He mentioned how he “worked around our schedule” for my baby during our stay, but let’s be honest… asking for cleanings after 12pm or 1pm, once my baby’s nap was over, is not some big favor, it’s a very basic request.

He even told me we had to leave on day 25 because “Arizona law” didn’t allow us to stay longer. That was a flat-out lie it might be hotel policy, but not state law. And the very next day, my husband overheard him telling another guest how they get “snowbirds” who stay for months at a time.

Shortly after my phone call with him, my daughter overheard him openly talking about us to staff when she went down for water… extremely unprofessional. His behavior comes across defensive and unprofessional, like he takes every complaint personally. Honestly, when I first saw him, I assumed he was maintenance, not management and after dealing with him, I still feel that way.

The only genuine apology I received was from Hotels.com, not Dean. We ultimately decided to check out and spend our remaining weeks elsewhere, where we were treated with the respect and professionalism every guest deserves.

Advice: if you stay here, don’t book long stays, and always book through a third party so you have protection if management treats you the way we...

I cannot stress enough how great this hotel was!

We booked a room for a night prior to landing from a plane. We were tired. We had booked a “Studio “ room. I had no idea it would be the way it was! Across from pool (sliding glass took us right to it). It was huge! Two refrigerators/microwave/coffee pot/couch in one area with large TV/another TV near the two Queen beds! I have trouble bending to get my suitcase open, so like the extra bed for it.

Did I mention a dining table (full sized), counter in kitchen area with sink? Another beautiful counter outside the restroom, which had a full bath tub. Standard hair dryer/closet space/iron.

I mean, we were literally shocked to see this room at the low price we obtained through Expedia!

I honestly believe it was worth a lot more!

The hotel employees were top notch, helpful, and friendly!!

It was super clean-all areas! The hot tub had good, impactful jets, which I need with my conditions. The dining area was clean. Breakfast was fine: egg patties/sausage patties/cereal/waffles/yogurt/bagels, and more. The coffee machine offered a choice between Mild, Medium, and Strong. Hot water and several types of tea were offered for any who prefer tea. Also, coffee/tea was available in the lobby at all hours. Vending machines had the classic chips/snacks/drinks and had ice cream, which I appreciated.

Elevators of course. Luggage carriers, of course.

The area was nice and clean and near fast foods/restaurants. (In fact, a Lyft driver recommended the nearby Waffle House and was correct).

We had a snag in our anticipated stay: we had a situation where we needed another night unexpectedly. I texted back the lobby manager (who, yes, answered quickly in late evening) and she arranged another night, in the SAME room, for the same price!! (Actually a little less due to an incident beyond their control that did not impact anything of our stay).

I need to mention this as well: I am hard of hearing, so by text prior to arriving, I asked for a closed caption TV. I asked other amenities not be cut to get that. The reason I asked that was because another hotel we stayed at before our initial plane trip did that. I got closed caption, but no space or bathtub. No microwave nor frig! It was a Hilton at that!

This hotel does not short change you if you need special accommodations! They didn’t us!

Don’t let good prices from this hotel fool you! Customer service is beyond anything we’ve ever seen at a hotel! I’ve never received instantly answered texts by a real human at a hotel before!! Not even pricier ones!

If you have a small family, I highly recommend the Studio Room, which we had. Though I have no doubt regular rooms are also awesome!

FYI: We do not know anyone who works there; this is a completely objective review.

I only have one word for this hotel:...

UPDATE JANUARY 12TH:

I find it ugly when, rather than acknowledging there is room for improvement, an establishment decides to fabricate untruths.

In response to Days Inn's preposterous reply, not only did I mention in my reservation notes online that I was traveling with two small service dogs (which I still have a copy of), but I also called in advance and explained things, and checked in at the front desk with my service dogs.

Your statement regarding an offer of assistance in taking my things out is also false. Nobody offered anything. I would have gladly accepted a hand with things.

Shame on you Days Inn. Your facility is a danger to mobility impaired individuals. You have the opportunity to fix it. So fix it. I recently stayed at Days Inn for business for 6 days.

There were several things I liked about my stay: Location was fantastic. They have a large parking lot with plenty of parking, including a Starbucks and Waffle House right next door. The lobby was large and staff were nice upon arrival. Breakfast offerings were tasty. The room was large and well laid out. Very comfortable bed, good channel selections on TV, and a/c worked well. Several luggage carts. Good laundry facility.

Areas for improvement: Bathroom door kept getting stuck. Drain flies were a bother my whole trip. Toilet kept stopping up and I had to have maintenance come 3 times in 6 days. Key card slot for entry to the room may need replacing, I had to slide my card several times to open it each entry.

The sticking point for me and something for mobility impaired folks to think about: I informed the front that I have mobility issues (not a wheelchair, but troubles with back, legs, and feet). I was placed in a room all the way in the back of the hotel, which was far from the front desk and breakfast area. The accessibility doors in the front of the hotel only partially work (that's where the ramp is), and it was extremely problematic and really far to move luggage in and out from broken doors. Unfortunately, the back door near the room I was placed in did not have a push button to open the door, or a ramp, or hand bar for the steps. I ended up losing my balance, rolling my ankle, severely bruising my shin and jarring my wrist and back, stumbling off the step. My belongings flew across the parking lot, damaging my laptop and ipad, and shattering a plastic box that held things. These injuries have really impacted my business trip since. When I informed the front desk staff, all they said was, "We're sorry that happened." They didn't even offer to give me a hand with my things. For this reason, I am giving the location 1 star. If I could give...