Arby's — Restaurant in Mesquite

Unforgettably bad experience. Even though it happened 4 years ago, and all of those employees have probably moved on - thinking about what happened still leaves me somewhat irritated.

I ordered 4 beef & cheddar sandwiches, no sauce. After a long wait, I received 5 roast beef sandwiches (lesser value) no cheddar, with sauce. (???) Didn't notice until I got home. The receipt showed I was charged for beef and cheddar sandwiches.

After getting ripped off I drove back for a refund, only to find that the dining room was closed. However, the drive-thru was still open.

After another long wait, I finally spoke to a manager. She denied us a refund (for their mistake), claiming, "the [cash register] till has already been pulled" and, "it would mess up our count if we gave you a refund". It didn't matter that the food was paid for via credit/debit card. She actually told us to "come back tomorrow".

You can't rip me off then tell me to come back another day for a refund. The store's "count" is not the customer's problem. The internal handlings of a business do not provide an adequate excuse to inconvenience and/or mishandle the customer. Doing so is unethical, at best.

Bear in mind, I was calm and polite the whole time. I did nothing to provoke anyone. The harshest thing I said occurred immediately prior to my departure, in which I said, "this is really unacceptable service". The manager's response? She gave me the most arrogant/careless "sorry" she could offer. Of all the ways this restaurant dissatisfied me that night, that put the icing on the cake.

After several years, I still haven't eaten at Arby's, and I don't intend to. I can't help but associate the company with arbitrary legalism and corporate greed. Any company whose corporate pressure trickles down to the customer is not a company that acts in good faith, and isn't a company I want to do...

I absolutely have enjoyed my last four times at Arby’s! The guy who I believe is the manager Caucasian has been quite lovely every-time I came in for my fish sandwich! He has made sure the fish was hot and fresh and my order was perfect even in drive through! My visit were between Jan 20-Feb 2. I went today on Feb 5 at 11 am and them women who work there are quite nasty! The red hair one, the cooks and the drive through lady absolutely don’t care what they give customers! The gave me a stale sandwich, with stale nasty customer service and it’s horrible! This has happened every time I have came in and they work together on a shift! I’m over the staleness and lack of caring!! They need to be retrained in customer service and food holding temperature… I had a good review but came back to give a more honest update on the two different groups working at this establishment and the food...

I want to thank the manager of the Arby's in Mesquite that allowed my party to dine inside the restaurant even though initially she said she couldn't because of staff shortage. This decision of Arby's to run drive-thru operations has got to end. I understand the impact Covid-19 has had on many restaurants but the staffing issue is a horse of a different color. Maybe Arby's needs to pay a sustainable wage to its employees to retain better help. Hmm 😒. As far as the quality of the food and cleanliness of the dining area and restroom is concerned, I am going to wait before I review further. I wanted to acknowledge the manager that made an exception for us since we drove from Dallas to dine in at Arby's. Thank you and in the words of Douglas MacArthur,...