Bubba's 33 — Restaurant in Mesquite

Came on 07/25/25 after 4:30 pm We were a big group of 10. Our server was Mr.Johnny he was very sweet and friendly and made sure we all were served well. We began ordering appetizers and we all placed our orders at the same time and We all had our own bill. Our appetizers came at different times. it’s a busy Friday and I don’t mind the wait but after a while I noticed everyone else had there appetizers and they were almost done eating them and my order which consisted of 1/2 order of onion rings were yet to arrive. I am very patient and understanding so I don’t get upset, I let Mr Johnny know and he apologized went to go check on the order. He came back to tell me they will be right out, another 15-20 minutes went by and nothing, my coworker noticed and stopped Mr Johnny to tell him I didn’t want them any more by this time every one was literally done with appetizers. And mine never arrived. He then went and got his supervisor or manager not sure who she was of the two, she came to address the fact that I no longer wanted them not once did she Start with an apology for the inconvenience of me feeling hungry as a customer and never got my food, she was more concerned that I wanted to cancel that order that I never got and was a bit confrontational in regard that a server brought the order that I placed but apparently was given to someone else, she said so you don’t want the onion rings, I said no because I never got them and by this point it’s been almost 30 minutes since I ordered them. Our group had already by this point ordered there food. It felt as if she were trying to say it in a way of accusation that I did get the order so why am I trying to cancel it, I was trying to explain to her yes I ordered that but it didn’t come to me I am not sure who they gave them to but they were not given to me, we were in a very long table she then continued to try to investigate and question me and then gave up when eventually my coworkers in a group began to explain to her the situation that someone else ordered onion rings as well but they only placed that order under my tab but was given to someone else, she then apologized and stated they will have them out for me. A very long time later I got the onion rings. (Greasy) so greasy my fingers were super wet by touching them.But anyway I had already placed my order for food way before my onion rings came out and AGAIN I ordered the BACON AVOCADO CHEESE BURGER WITH FRIES, AGAIN a little while later the food began to arrive for all the people on the table and my order once again delayed, we all ordered at the same time and in order, I am sitting watching everyone eat there food, they all once again noticed I didn’t get my food by then everyone had there food, while later Mr Johnny came to check on us and we told him my food had not arrived he apologized to me very politely and I just made a comment they do not like me today, he then went to check on my order, once again I waited over 15-20 minutes additionally to had placing my order so it was a long time most of my group were already almost done that’s how long that was there food on there plates were corners left. He came back again and checked and no food still, he told me don’t worry about it I got you, my burger then came out he brought it himself, I told him thank you so much, I began to eat my food and it was not good at all, All that waiting and that burger was one of the saltiest meals in my life! It was so salty I forced my self to eat half then combined with fries even worse! Did not finish my meal, I hate wasting my money and food. It was such a disappointment this was my 1st time here and had high hopes. Very disappointed with the whole situation. But Mr Johnny was so sweet and attentive tried to do the best he could and he gave me coupon for free pizza and did not charge for for my onion rings HE DID A HECK OF BETTER JOB THAN THE SUPERVISOR OR MANAGER ON THE FLOOR THAT DAY! He tried to accommodate me and help me and he was apologetic never being rude like the supervisor. He apologized for her as...

Bubba's 33 is a regular stop for us and we normally have phenomenal service, great food and a great time. Last night I went and ordered the same thing I always do and asked for no onion and jalapeno mix that comes on the burger. I was told by the server that that means I would " just want a plain burger with the jalapeno cheese patty on it". I asked if I could still have the 2 sauces that come on it. I was told that was not possible. I politely just said that's odd we do it all the time here. To which the server snapped back with "i've been here 7 years SWEETHEART (all sarcasm laid on thick) and it's not possible". Taken aback I said do not call me sweetheart. I am not here to argue with you I just stated it's been ok before to leave this item off and still receive the other items that come on this spicy habanero burger. I asked my husband to just go ahead and order anything for me at this point as I really cannot deal with this. The server doubled down on ignorant behavior and treated us like trash the rest of the visit. He never apologized for this either. He is the server with the very long braids and a nose ring of gold i do not know his name. I ended up having to get the young lady manager that was on duty who was walking by after another table's check was messed up by the same server to walk to help us get my burger. Not only was it true that the sauce could be placed on the side apparently their wings also offer this sauce I was asking about that comes on the burger. Could have had an easy solution but instead the server decided to berate and argue with a customer. Unnecessary behavior. 7 years as a server would tell me that actions like this would not happen as you are "experienced" at this restaurant. It was very insulting. The manager gave us a 1 free entree coupon for next time and promised to talk to the server but I want someone to know that this behavior from your staff cannot continue. Oh and when my burger came out it had multiple other issues wrong with it and still had to be redone.

Do better. This is unnecessary for the amount of money we all pay to go out and treat ourselves to a meal out these days. I was highly disappointed in the service this time and I only hope that if we decide to go again that this...

IT IS DELICIOUS AND AFFORDABLE (YOU CAN FEED MORE THAN ONE OFF THE CHICKEN SALAD…) THEIR WINGS ARE RATED EXTREMELY GOOD… YOU GOT TO GO AND SEE FOR YOURSELF… I AM SO SORRY FOR NOT COMING TO EAT SOONER BUBBA 33… BUT WHEN I STEPPED INTO YOUR RESTAURANT AND I WAS SEATED TO BE SERVED (MR. DONYAI AND HE NEVER ABOUT THE WINGS AND CHICKEN SALAD ) ALL MY SKEPTICISM WENT STRAIGHT OUT THE WINDOWS… BUBBA 33 RESTAURANT REMINDED ME WHEN MESQUITE TX BUSINESSES WERE BOOMING AND YOU COULD NOT FIND A PARKING SPOT BACK IN THE EARLY 2000’S… I TELL YOU IF THIS RATING AND BRAGGING ON YOUR ESTABLISHMENT DOES NOT PUT MESQUITE BACK ON THE MAP… I MIGHT HAVE TO DO SOME LOUDER BRAGGING… YOU SHOULD HAVE BEEN AT THE STATE FAIR AND ON CHANNEL 4 NEWS… YOUR ESTABLISHMENT IS JUST THAT GRRRRRRRT… I WOULD LIKE TO SUGGEST TWO THINGS 1: YOUR RESTAURANT NEEDS TO BE A SHOWCASE ON HOW PEOPLE SHOULD BE TREATED NO MATTER WHAT THEY ARE WEARING (NOW PLEASE COME DECENT AND IN ORDER MY LOVELY YOU’S) AND BY WHAT THEY ARE DRIVING… (SOME POPULAR RESTAURANTS AND HOT ENTERTAINMENT SPOTS HAVE TRULY FORGOTTEN IN DALLAS TX… ITS VERY SAD TO SIT AND WATCH…) 2: YOU NEED ONE RESTAURANT IN SOUTHWEST OF DALLAS (MAYBE BETWEEN DUNCANVILLE OR DESOTO TX AREA…)

THANK YOU! YOUR ESTABLISHMENT GAVE ME A LITTLE BREATHER WITH EVERYTHING I HAVE BEEN GOING THROUGH LATELY… THANK YOU FOR GIVING PEOPLE LIKE ME A PLACE TO ESCAPE FROM JUST WANTING TO RUN AWAY FROM IT ALL… PEOPLE REALLY DO NOT KNOW WHAT ANOTHER PERSON IS GOING THROUGH… WE HAVE TRULY LOST THE REAL LOVE FOR ONE ANOTHER… AGAIN THANK YOU FOR THE REAL TREAT AND I WILL BE BACK VERY SOON…(VIEWERS FORGIVE ME FOR SHOWING YOU PLATES AFTER WE BEGIN TO...