KFC — Restaurant in Mesquite

Today I received horrible customer service at this location. The woman by the name of Michelle rudely rushed me while taking my drive thru order. Once I got to the window to pay I asked if there was a fire in the kitchen the way she rushing me. After After I paid for it I was handed my order and the window was closed before I could ask for more bbq sauce so I sat there. Finally, another woman who said her name was Sarah came to the window with passion marks on her neck and said “You got your order!” I explained I was wanting bbq sauce, but before she could give it to me I just told her to give me my money back. The energy was all off. Normally, the African American guy is there with the “Welcome to my KFC! How can I take your order?” But today I didn’t see anyone, but 3 Hispanic women and 2 of them were nasty and rude. Sarah acted as if she didn’t want to give the corporate number nor her name that she wrote on a piece of paper for me. I just ended of leaving and going to the another on on my route on Samuel and I30. I will be call corporate on this location. The one on I30 had a nice friendly staff, good customer service, and a sign that read “Let us cook 4 you!” Thankful to find another location a few miles up the highway. Sarah wrote her name down to where I couldn’t read it and she didn’t want to provide the other...

EVERY TIME I go to this KFC something is always wrong. I absolutely 💯 % love 💘 my KFC...THE BEST ONE IS ON SAMUEL BLVD AND JIM MILLER RD. I was told a new manager was hired at this one on Gus Thomasson and Oates Dr. Sooooo since I was picking up my meds I thought I would give it another try...No 👎 nope notta...last visit ever. Got my #1 home a thigh n chicken leg 🍗 mashed potatoes side cole slaw 3 peppers and a drink...let me just say that my dog 🐕 had a good unexpected dinner that night...my chicken was hard and soooo dry it was humanely unateable...sooo I ate my cold mashed potatoes n cold coleslaw, I could not even bite through the biscuit it was soooooo hard you could of used it for a hockey puck my dog had the biscuit n cold potatoes too...The only good thing was my rootbeer 😋 n the peppers...my coleslaw was good 👍 too. But as I said LAST TIME AT THAT KFC. I really feel it's time to close the doors to that location cause I cannot see it making any type of PROFITS $$$$$$$$.

As I have said from the first day I started as a Google Guide 😅...I've eaten at a McDonald's 1 🌟 to a 5+🌟 restaurant in and out of the Texas area...and one thing I will ALWAYS tell and express is my true feelings each and...

This location is really bad, customer service wise and food wise. I waited over 5 minutes just for my order to be taken in drive thru, I had to repeat my order several times. Then when I went to the window, I waited over Fifteen minutes... and when the food got to me, it was cold, and all over the place. The chicken was hard and cold, the mashed potatoes were on top of the chicken and the coleslaw was watery and all over the chicken and mashed potatoes. I left a photo if you’d like to see. I didn’t get a fork or spoon either. I wouldn’t recommend this...