Wendy's — Restaurant in Mesquite

Just literally left this Wendy's and the oversized "BIGGIE FRY" working the drive-thur window was very rude and not people oriented. The lady got irritated because I asked her if she could make my nuggets fresh and she never responded on the speaker 🔊 and I politely asked again and she jumped to asking me what kind of sauce I wanted and I responded Sweet and Sour sauce and I asked did you get that I wanted the nuggets fresh and the manager responded Yes we will make them fresh. I drove up to the first window where "BIGGIE FRY" was since she would not give me her name and asked her to make sure they give me barbecue sauce because she gave me barbecue sauce on the screen and her response was just have them take care of it at the front and I asked for a receipt she closed the window on me and then I tried to get her attention so I can get a refund because she was so rude and I was not going to spend my money here. I got up to the second window and told the manager what happened and I wanted a refund and he gave me my refund without a receipt but I asked for the receipt and he went to retrieve me one. I will be doing the survey after this review and I will be calling Wendy's corporate office first thing...

I went thru the drive thru and had trouble getting my words out! So embarrassing for me, but the lovely lady working, Rynesia, was absolutely Amazing! I was a mess, with a long crazy order for my family, there was cars behind me yet RYNESIA was so sweet, cool calm and collected: the epitome of professionalism. Unfortunately the lady Tiffany must've been having a bad day, she was rude and didnt get the order right and Rynesia completely handled my issues without any attitude if anything Rynesia you were so incredibly patient and kind to me. You were correct even when that girl had the attitude and how you handled the situation was beautiful, you are an asset to this company my Dear and I see Amazing things in your future! Please dont be discouraged when you work with people who dont work as hard as you do, we still see You Rynesia, the public sees you at your very best! You are a lovely Lady and I am taking the time here and now, to acknowledge a job so very well done. Thank you Wendy's, for hiring Rynesia! Perhaps she should train the rest of the staff to have customer service as...

On February 25,2025, I went to this location and ordered two grilled wraps with only lettuce and meat no tortillas and a cup of water. Seeing that I ordered the same thing yesterday with no issues, I thought it would have a smooth transaction. They pull me up. Never gave me the water. Gave me two grilled wraps that were heavy but guess what, they were wrapped in tortilla. Tell the guy that's not what I ordered. I was asked to go back around cause not only did not get the water but my order was wrong. Get to the windows, explain my order again, for them to pull me up again and bring me a cup of grilled chicken, and cup of lettuce which was way less than what I paid for. I couldn't go back and say anything because they didn't give me a receipt and I just spent my entire break in their line for my order to completely wrong. $18 for a cup of lettuce and chicken that was dry as ever is insane. I don't recommend going to...