Whataburger — Restaurant in Mesquite

It is so rare I don't leave a 5-star review. I know businesses are struggling, and ratings drive the industry. If I can't leave 5, I tend to not review at all. Yet, I can't morally or ethically give this store a rating higher than 1-star. The food is what you'd expect, so is the long wait like most Whataburger locations, but this store at Belt Line and Kearney/Gross Rd has the rudest, nosiest staff I've ever encountered. I don't go to a drive-thru to be interrogated about my day, I don't know anyone who does. One employee asked me loudly out the drive-thru window, "you mad bro?" and out of the kindness of my heart I ignored the question — but he asked again, louder. I wasn't, until he had asked it the second time. I'll elaborate: After providing my unlocked phone, I was rudely informed "we don't take apple pay," when I don't use Apple at all, in any context, as a rule. My "tap to pay" literally mimics my card's tap, and has always been accepted anywhere that has "tap to pay" capability. I said as much, indicating that the employee should try again. Another employee shoved past them, interrupting, insisting I need to give them the physical card. So, trying to not hold up the line, I immediately began to dig it out of my bag, where it has been packed for nearly six months. It's 2024 — legitimate businesses with a real tap to pay do not ask for my card, so there's no reason for me to keep it within easy reach. While digging through my bag to fulfill their arguably ridiculous assertion, is when the younger looking employee shouted, "you mad bro?" and when I didn't instantly answer him "hey bro, you mad that you need your card?" I'm nearly 40, I'm not your "bro," I'm a customer in your line, and my mood (or the cause of it) is none of your business. NO, "BRO," I wasn't mad, right up until you were so brazenly disrespectful, and loudly asked me twice if I was mad. Ironic, when you could've just politely requested an alternate payment method from me, like an adult, and I wouldn't have thought twice about it. The people I know in this area warned me to not go to this particular store, that I should detour and visit any "nicer" Whataburger, and I wish to God I had listened to them. I'm a chill guy, it takes a whole whole lot to upset me at all, and today I left the Whataburger in a seething rage. I've learned my lesson. I won't be back. I really hope everyone learns from my experience — don't go. It doesn't matter how good the food might be if the staff is rude.

EDITED TO ADD: They also forgot my ordered condiments, and didn't include napkins. So in addition to being rude, they also are incapable of handing you a complete order.

You have been warned 👌 don't waste your time or money...

I’m usually not one to leave bad reviews but honestly it was such a bad experience. I was there for 1 hr waiting on my food plus 30+ minutes trying to get a refund. I came up to the window and payed and it seems they were having problems with my food, after 30 minutes of being at the window I honked to see what was the hold up and they just looked at me and ignored me, twice ! While I was at the window I noticed one of the workers eating fries and picking at his hair. I decided to go inside and get a refund. It seems like their system was down, but they had my order ticket so they knew what I ordered . Even if their system was down , the grills and stuff was working so I don’t understand why they weren’t taking out orders, they already had my money. There was at least 6 people working and yet still no one could find a solution to their problems. Their manager had to call their regional manager to come in. When she came in, she realized that one of the issues as to why their tickets weren’t printing is because they had the wrong printer paper in ! Anyways, I’m a human, I work in customer service too, I understand sometimes things aren’t working out . But at least communicate with your customers. Let people know that you are having issues, whatever the issue might be. Don’t just continue taking orders and making people wait for over an hr and ignoring people when you don’t know how to handle a situation. This location definitely needs to be looked at , trained for better customer service, drugged checked , and maybe upgraded on their technology. I got my refund after and hr and a half, went to the whataburger off 80 and got my order in less...

First off let me say that I have enjoyed Whataburger for 35years here in mesquite, made great friends with the folks that own and operate them, worked for them in repair side. I have always been fair , understanding of different situations that may happen in receiving quality food that "I" pay for and ask for.

But corporate has to do something with this store. Saturday evening has got to be the absolute worst , unprofessional, meal , and experienced we have ever had. Order was wrong( I mean the whole order) , food cold, associates NOT doing what is expected of them( horse play, on personal phones, and once we got home and saw what we received very disappointing. Made call to store and asked for manager , about the same as the associates , instead of making sure store and good quality food , and assignments being done as required , manager just just said ". I was doing paperwork you can come back within 2 weeks and get your remake.

Not " I apologize we can have that ready when you come back in n a few minutes" he said That he assumes that everyone ones they can come back immediately to receive their remake. First of all I shouldn't receive a remake at all! We actually threw our food " that we received in the trash that's how bad it was. This store has to be retrained, staff has to understand the creed in which whataburger is known for. I will be going to corporate and I suggest from here on out you do as well about this store and staff and especially the nite and mid shift.

I will drive the military, potent before I step foot back...