Bestway Rent To Own — Local services in Mesquite

If I could give zero stars I absolutely would. I have never made a late payment. I just added a washer and dryer two weeks ago after they called me and told me I would get 30 days free on new items because of my on time payments. When we went it and it was time to pay the woman said we couldn't get 30 days free and we actually paid two weeks up front making the first payment due March 30th. We had a major car repair we had to make this week costing us a good amount of money. We called to let them know we would pay double next week because we had a surprise financial obligation this week. The same woman who made us pay 2 weeks up front on the washer and dryer started saying we need to atleast make a partial payment. She brought up the new washer and dryer we added but we are not even due to make a payment on that until the 30th. They told us if we ever had an issue to communicate well here we are communicating and they are being unreasonable. I could easily go and buy myself what I am renting through them and after dealing with this I may just do that because they made it clear today that they will not work with you in a time you need it. Again we have never ever been late. I should have known when they said 30 days free then didn't hold up on that bargain they didn't have great integrity...

Only reason I’m giving one star, is cause you can give zero. This place HARASSES people. They are DISRESPECTFUL, unprofessional, and rude! My hubby and I had a 16 month contract for some stuff. After a month of paying, it increased to 18?? And so did the price we were paying. We were trying to get a brand new TV and ended up paying the price of a brand new smart TV but after receiving it and using it for a while, we found it had been USED. Also, they CALL YOU NONSTOP for payments. And if you don’t answer, THEY SHOW UP AT YOUR HOUSE AT 9:30pm threatening to take your stuff back!! NEVER HAVE A CARD ON FILE WITH THIS PLACE. They will charge your card WITHOUT your permission!! Also, DeAndre, contacted my grandmother on FACEBOOK about a payment! What company allows that?? They’re so unprofessional and disrespectful!! I’m so happy to finally be DONE with this place. They put my family and i through such a financial struggle for nearly 3 years!! I will never do business with this place ever again. I highly recommend just going to a REAL furniture store or even WALMART. BUY YOUR STUFF....

We had a credit from when we returned an xbox one from them because we ended up buying a ps4 cash because it's cheaper than the total amount we would of been paying with Best Way. We had couches that we were paying on, and they told us we couldn't use that credit towards our couches and I said it was bullshit so we just ended up giving them the couches back and again buying some couches elsewhere CASH. So much cheaper than being in payments with BestWay. Recently we decided to give them another chance, because they kept bugging us and calling about an offer on a laptop. So we took it. My husband spoke with a guy about his payments, and he promised him one price and the next day it was something else. So now here we are again, we are giving them their laptop back because it's always the same story.....the price magically changes, and what one person says doesnt match what the other one says. I advise everyone to just buy what you need cash or save up for it. Too much of a hassle with Best Way and you are paying triple of what the...