KFC — Restaurant in Metter

Worst service ever. This was for the Taco Bell in the same location. Asked for no SQ on one meal and add nacho cheese on the other. The girl at the register had to get a manager to help her because she rang in something wrong. No biggie. It did take an extra 2 or three minutes. Which in fast food land is a long time. Still not a big deal...At the time. I walked away and filled our drinks while my hubby finished paying. Upon looking at receipt, I noticed nowhere did it say no SQ or add nacho cheese. Uh oh. I went back to the counter to clarify after waiting in line for ay least 7 min, they called our number. Of course, no nacho cheese and more sour cream than a dollop of daisy that's for sure. So I politely went back to the register to ask for nacho cheese, (my poor hubby with his no SQ self was so ready to leave bc at this point it had been over 15 min at this "fast food" joint and we were cutting in to the time he had made up driving from north ATL. ) and it did not even dawn on the girl why I was asking for nacho cheese, she then charged me .65 for the stuff. I wasnt going to say anything, but having having to pay after waiting that long and all, I said well this is for the order I asked for nacho cheese on and the no SQ. "Oh I'm sorry". But she really wasn't, bc if she was she would have walked the seven steps to get the nacho cheese. Instead I moved over to the waiting line. Yes, I was put back in line, with all the other orders, including KFC, which was killing it BTW. One of those chicken bowls would have been delicious. Hide site. 20/20. So after waiting another 5 minutes, and loosing my mind minute by minute, (Why did I not just leave at this point....purely principle), the one person working the taco bell part of the line....again same freaking building, walked over with an order, and I at that point said, can I please just get a thing of nacho cheese. The man standing beside me was ironically awaiting on a side of SQ that he had also asked for when ordering. Long story to say this place is the twilight zone. At least 20 min of your life you will...

My how things have changed! I once gave this establishment 4 stars due to the accuracy of the orders, timely manner in which they were processed and the level of professionalism exhibited by the staff. However, to be fair, I must now amend my previous review. This being based on my last 3 visits here. The first was through the drive thru, very simple orders. After paying for my order, I was instructed to park and wait, it would be just a short wait and then be delivered to me in my vehicle. After 45 minutes, I went to inquire about my order only to be informed that it apparently had been given to someone else? The next time through the drive thru,I placed my order for Fried chicken and the voice from the antiquated speaker simply replied " We ain't got none"! That was the last visit for 3 months. Upon my next attempt, I went into the restaurant to place my order. It was taken by a pleasant young lady and all seemed well... until, I was called to the counter by a "cook" explaining to me that they did not have Fried chicken! After explaining to them how to remedy this conundrum ( by frying more) the problem at last was solved. They have however remodeled the interior of the restaurant to appear professional and inviting, thus earning them the one star I gave. In my humble opinion, one could gold plate the floors and parking lot, but if the establishment can't be bothered to provide what the very name of the place implies, it's simply not worth the time to stop there. KFC people.. Kentucky FRIED CHICKEN! Get it? You would literally have better luck across the street at the convenience store for...

I just left this location and I will be contacting corporate and the GM about the terrible customer service I experienced all because I asked for a substitution due to a food allergy. I simply asked for fries in place of mashed potatoes [for a spicy chicken bowl] since they use milk to make them and at first the cashier seemed unsure and said she didn’t think she could. So I asked for the supervisor. Supervisor came over and stated that she couldn’t make any substitutions and I’d have to order the items individually. (AND WAS NOT NICE ABOUT HOW SHE SAID IT HENCE THE NECK BOB AND ROLLING EYES). So I ordered a la carte. And when I simply asked for the spicy sauce that goes on the chicken bowls she said I’d have to purchase it. Sauce!!!!! That goes on the chicken bowl which I originally wanted to order in the first place. So I gave the cashier the $0.30 they charged me and just left without it. Money clearly wasn’t the issue here but I mean come on now. Petty on so many levels!! This was an easy fix to begin with and instead they had me hold up the line because they failed to be accommodating to a customer with a food allergy. I will NOT let this rest. GOOD customer service is a thing...