Holiday Bakery — Restaurant in Miami Lakes

If you are ordering a cake, avoid Holiday Bakery. I placed my order at the Miami Lakes location. Their baker and cake decorator are located in the Hialeah location. If they send you there with a cake decorator named Olga - don't do it! My daughter's Sweet 16 cake was a disaster. First of all the cake was not centered, horrible job on fondant, rum cake was super dry, decorated with swiggles to hide fondant disaster.... just horrifying. My husband picked up the cake and was embarrassed to tell the decorator that she did a horrible job. When I saw the cake (at the venue), I had to start scraping icing off of the cake and deal with my 16 year old in tears. Not something we should have gone through just hours before her party. I was so embarrassed, my guests did not eat the cake. I called the following day and got a partial refund (not enough) They said that the cake decorator is not experienced in fondant!! WHAT??? Then why did they let me spend over $300 on a fondant cake. The cake decorator told my husband her self that we over paid for the cake and that it might taste bad. I called again to speak to another Manager and I haven't from them since and its been almost a week. It's so sad that my daughter had to go through that on her...

I placed a large order of pastelitos and multiple sandwiches for my daughter’s birthday. The 100 cheese pastelitos were all hard, stale and hollow. 100 of the ham and cheese sandwich sliders were extremely hard and bread tasted old as well. I was a bit embarrassed when multiple guests mentioned these things to me as well. I called and asked for a manager. 3 ladies answered, stating they were the manager. When I asked for their names they all refused to give it to me, told me they were not the manager after I spoke told them everything and that they had not received a complaint once and that I was a liar!! Seriously?!?! One of them said I should’ve taken everything back in the middle of the party if it was true. Is she crazy?! I’ve been trying to speak to the manager or owner but they refuse to relay the message. I will make sure to never go there again. It’s not the first time I have a bad experience with them. I tried again after a few years and everything was fine until this experience which drew...

i have had 2 bad experiences. First time i ordered a cake for my daughter birthday ' i choose one design they have there , when i pick up the cake was very different, i make a claim, but is a latin business (customer never have the reason) after lot of arguments they fix little bit the cake. I comeback for New Year, and ordered a rum cake for my wife birthday. The cake result too salty (never have taste something alike). Same experience, i was wrong ,the salty taste is a rum property (according to them) . But the worse part is that they dont know how to treat customer. They dont have an idea of what its an apology or at least just a sorry. Never comeback...