Chipotle Mexican Grill — Restaurant in Miami Springs

My wife ordered for pick up, thinking it was going to be convenient, But when I arrived, there were no to go orders worked on. Had I just ordered when I arrived, I would have gotten my food before.

When the employee finally started working on the to-go orders, she started speeding through them. I had a hunch she was working on my order. She had messed up one of the bowls, and then redid it. She continued to put ingredients without considering sufficient portions.

When the order name was called, of course it was mine. Before leaving i opened them to check. I had asked for extra black beans, but my bowl barely had any. I had to ask another employee to please add black beans as I had ordered extra. He was kind about it, while the girl didn’t acknowledge me or apologize. I looked at my wife’s bowl and the portions also looked questionable, but she wasn’t there with me. When I got home, I realized she served her brown rice and not white rice… so in reality, orders in a row were just incorrectly done, because she was trying to get people out quick.

To add to all this, something tasted off with the food. Almost like it had been out for a while. It tasted old. Not sure if the to go area was neglected for a while, or if they used old food.

What was suppose to be a convenient and quick food pick up on a rainy day, has been the worst chipotle experience I...

This location is FILTHY!!!! Walked in about SEVEN employees to include a MANAGER standing around NO CUSTOMERS IN LINE and the food counter looks like this!!!! When asked WHY no one got a rag and CLEANED UP they got mad at me! I asked for brown rice he put white rice in the bowl THEN dumped it out and proceeded to use the same bowl until I told him not to!!!!! IF the counter looks like this I’m sure they don’t wash their hand and practice food safety! STAY AWAY YOU MAY GET SICK IF YOU EAT FROM THIS LOCATION!!! Their informs are dirty so they think nothing of the old food in and around the station! Let’s not forget a few weeks ago I went in and the manager was testing the temperature of the food using what appeared to be a stainless steel end she went from the rice to ALL the beans to ALL the meat to the veggies AND NEVER WIPED IT OFF! There was rice in the black bean instead of scooping it out she just mixed it up!! Talk about CROSS CONTAMINATION Tried to give them another chance both times I walked out without food!! Whom ever is in charge at that location should be terminated! Reported it to support who said they would forward the concerns to that team at that location apparently it fell on deaf ears because weeks later the same sloppy dirty food...

Chipotle doesn't answer the phone and their website doesn't let you place orders which is really bad business design. The inability to speak to a person on the phone is a crime and no business that replaces their workers with audio machines should be allowed to do so.

This was a 1 star review but once I got there, the ladies that were working there, while surprised at the big order of 20 bowls with sides that I brought them, they immediately strapped in and started putting the bowls together and made sure they were right and even made sure to get the special directions absolutely correct. They were quick on their feet and very adaptable and I can't thank enough the actual people that were working today (10/31/2025) enough, they were AMAZING.

But the inability to place orders or speak to a person on the phone makes big orders like this an impossibility and suggests to me for the future that it's best to bring your business elsewhere because it's not worth the headache of being UNABLE to speak to A PERSON to have food ordered for big projects here. ESPECIALLY when big orders are often impromptu. Chipotle needs to let people answer the phone again and fix their website because it's only making the customer experience worse and making the lives of their...