Mister Up's Restaurant and Pub — Restaurant in Middlebury

We ordered soups and chicken parm. My daughter loves chicken parm and is really not fussy at all, so its a safe bet, usually. We ordered the chicken parm and my daughter spit out the pasta saying is was gross (she is 13). I tried it and it was like mush..... like it had been way way way over cooked, by like an hour. We asked if we could get fresh pasta so the very nice server brought the dish back to kitchen. It was returned to us saying there is nothing wrong with it. The server was mortified and completely embarrassed because she tried it and said it was really bad. Well, the worst part was that they charged us full price because my daughter ate 1 of the 2 pieces of chicken! I wouldn't mind paying half price, but not full price when we could only eat the chicken (which was horrible as well, but that's for another day since my daughter was starving as she just finished a basketball game and needed to eat something). We made a little bit of a fuss and the server advised the owner is sitting at the bar, and to give her another minute to see if she could talk to the owner. Again, the server felt very bad and she really was trying, but it seemed the manager on duty was the problem, and the kitchen staff. The server came back and said she was able to get the dish half off. I've gone to Mr. Ups many times over the years and I wanted my daughter to go there, but I will never be going back again. What a huge disappointment and...

I hate to give a bad review but our experience is what it is and I’m going to be honest about it. I do not know that anyone else would feel the same way or have the same experience we did tonight. Not every day is going to be stellar and we know that. But when we were asked about how the food was or when the “manager” asked how everything was, they already knew the answer. That’s the surprising part on the manager side. She knew it wasn’t great so when we told her how we truly felt she met us with interruption and said something about it being about the money (which it 100% was not) and that they can’t change it but can make a new dish, which we were not willing to wait another hour for. We waited about an hour and a half for chicken parm and chicken wings. We watched three young men be seated about a 1/2 hour after us and get their chicken wings first. We watched another table that went from two to maybe six after we got there and had ordered get their food first as well. There was a clear break down in the kitchen or on the ticket. Either way, the manager handled it poorly. We had been told to come here while traveling by multiple other establishments so it was simply disappointing. I hope the manager is educated more thoroughly on conflict management. The answer isn’t always to comp the meal and scoff as you walk away, sometimes it is to listen to the criticism YOU asked to receive and simply make sure to do...

Context: We visited the night of the eclipse. I called at 7pm to make a reservation, at that time, we were only "30" mins away. They only had a reservation for 8:30. I took it, just in case we were stuck in traffic that long. We made it through traffic, arriving 10 mins late and with 20 mins before they closed. They STILL accommodated us.

The meal: As expected, they were sold out of many ingredients. Waffle fries included. However, instead of just not serving fries, they chose to get some potatoes and HAND CUT them instead! We ordered the fish & chips, an artichoke spinach dip, and a thai peanut chicken wrap (minus the wrap-on a bed of lettuce). We plan to return when we're back in the area, and we'll definitely be trying those smoked wings and riblets.

The service: The server, Remi, was amazing. I'm sure she had a very hectic day packed with lots of people, but it didn't show in her service. Every single item came out exactly as ordered, and her positive demeanor never faltered once. She even helped us find an outlet to charge my near dead phone. Even if the food was horrible, this review would have been a 4star for her...