Dunkin' — Restaurant in Middletown Township

I dropped by this Dunkin as I was traveling for work. When I tried to pay, there was an issue with their system. I tried Apple Pay, inserting the card, and ultimately a second credit card and none worked. The workers were extremely rude and claimed it was “my fault” that the machine wasn’t working. While we were trying to figure this out, their drive through system crashed as well showing that this was not a me problem but a dunkin problem. Following this, they continued to blame my credit card and said that it was the reason their system crashed. After numerous attempts with different machines and different credit cards it ended up working.

I stayed to work in the dunkin for another 30 minutes and the workers continuously were making rude comments about me even though I was sitting 10 feet away. I don’t normally write Google reviews but the service was so absurd I needed to...

Saturday July 20 2024 I drove into Dunkin’ Donuts drive-through and picked up two decaf coffees when I get home I notice it has caffeine in it because I’m sensitive to caffeine. They did put labels of decaf on the cups but it wasn’t decaf coffee in the cups when I called up to explain that they put caffeine in the cup. We asked to talk to the manager. They hung up on us twice They need to treat customers better . I’ve been there a couple of times and one time a worker locked the door one time before the time they was supposed to closed. and I talked to the manager a couple of times about this.It’s really sad that there’s no customer service that treat customer right anymore I went through drive-through at 5:45 PM. These people should be reprimanded for hanging up...

I don't order from here regularly in the morning. The customer service is always welcoming and friendly. They were out of coconut milk so I did have to order differently than planned. My food order included Bacon & Cheddar Egg Bites and I was disappointed that it was overdone on the top, since it was the first time I've ever gotten it that way. I had traveled a bit out of my way to have the convenience of their drive thru but don't think I'll be returning during very early morning shift. I've been there at different hours of the day and the service varies greatly depending on the staff at hand, a not so unusual factor at many businesses. I still give it a high score because courteousness goes a long...