Starbucks — Restaurant in Midland

Only saving grace of this Starbucks is the brand itself and typical food selection/atmosphere. I have mobile ordered many times from my workplace nearby, so luckily I can be patient about orders before wasting time standing around in store, but this location has extremely high wait times. On all but two occasions in the past year, I waited 30-40+ minutes for one or two drinks. I haven't even experienced that at busier Metro Detroit locations. On one occasion, I ordered a lunch sandwich that was ready within 10 minutes. Therefore, I arrived within the time that the app stated. Upon arrival, I waited another 35 minutes for one iced tea before cancelling my drink order to get back to work. The employees are nice enough, but not very accommodating to those standing around in-store looking at drinks sit around without anyone there to pick them up.

I recommend supporting local coffee places if you're in a hurry for a drink as they almost always have been faster in my...

I have no idea why I continue to go to this Starbucks. I ordered what is shown in this image. They forgot the extra caramel drizzle ($0.60) to add. So I went back around told them there was no caramel drizzle. They had me pull around they said they couldn’t take the drink back so they made a new one. They made it, it looks like a completely different drink. Which is crazy to me, and there is the smallest amount of caramel drizzle. Now I never get caramel, but today I was a special treat for myself. Not once did he even apologize I had to come back around, and wait in 20minute line (2 cars in-front of me took 20min if that explains the service). It’s just sad that an almost $7 drink can’t be made on the second attempt. This Starbucks gets worse and worse. Unfortunately, I won’t be returning.

Edit: The first drink was the right and the second was the left. The first drink had that much less as well?? Idk if it’s an ice thing or what but definitely not the...

I order ahead to avoid the lines and wait times. That’s what mobile ordering is for. Apparently that’s not how Starbucks operates.

I ordered my coffee ahead on the app, got in the drive thru, waited 10 minutes, got to the window and was told it wasn’t ready and my “best bet is to come inside and wait because it will be a while.” This isn’t the first time I’ve been inside to wait. I know better, I would be waiting for 30 plus minutes if I went inside.

The guy at the drive thru then explained they make everyone’s drink in the drive thru before mobile orders. I’m sorry.. WHAT? What the hell is the point of ordering ahead?

I asked for a refund AND my drink. The guy at the window had an attitude and told them to make my drink. If it’s that easy to make my drink, then why would I come in to wait?

You should really train your team on customer...