Starbucks — Restaurant in Midlothian

I ordered a refresher from this location through the mobile app and arrived before my drink was completed (no problem, I wasn’t far when I ordered it). I arrive at the Starbucks and am waiting for quite a bit of time while the male presenting employee making the drinks at the time was very nonchalant about everything. He moved with absolute zero haste and seemed completely unconcerned about the piling up drinking orders as he would slowly shuffle to each task. The worker starts to make my strawberry lemonade refresher and I see him pull an un-rinsed mixing cup from the sink on the side. Those sinks have a spout that you press to quickly and efficiently rinse the cup to cut out cross contamination. The cup he decided to use had been sitting in what he described as pumpkin foam since I walked into the location. He begins pouring my drink mixture into it and I can see pumpkin foam on the sides of the cup he was using. I finally speak up as he never rinsed the cup:

Me: “what’s that stuff in the sink?” Him: “probably just pumpkin foam.” Me: “there’s foam on the cup you’re using to make my drink” Him: “do you want me to remake it or something?” (He’s clearly irritated at this point) Me: I mean yeah. That’s kinda gross.

He then dumps the drink into the sink and completely overflows it causing the ground to be come wet and then begins making my new drink and while he’s making it, I kid you not, he says, “Bruh.” I thanked him and apologized if I came off strong and that foods touching is very bothersome to me but he cuts me off and says, “it’s fine” with the fakest smile that he could muster up.

The extremely slow service, unsanitary methods, and amount of attitude from this worker nauseating. I shouldn’t get attitude when I ask for my drink that I already paid for to be made in a...

This past weekend I went out to grab my wife a drink since she was feeling a bit under the weather. Ended up being bronchitis and a sinus infection. She wanted a "Citus Defender" and my barista KC initial thought they had it. Once she saw the button was gone she took the time to walk to the back and check for the white tea and they didn't have it. When I got to the window, I had just ordered a regular tea with honey, she took the time to offer some samples and went over some other options that made sense. Ultimately she made a "Medicine Ball" for my wife and she loved it! A HUGE SHOUT OUT TO KC for going above and beyond. She needs a raise and some recognition for her...

I have been to a ton of starbucks in my life. This location was good a few years ago but now horrible. The service was slow and the women who took my drink didn't even ask me what size drink and just assumed that I wanted a Grande when I didn't. Charged me for the wrong price and gave me an attitude. And the girl making me the drink was even worse. She kept rolling her eyes and I had only one person behind me who got her drink before me and even she wasn't happy with her drink either. By the time I got my drink it tasted like straight milk. I guess that is how they make iced drinks now. I would go back but what the point I don't what to deal...